Simplify360 not only enabled us to achieve review feedback monitoring and insights for
980 dealers, but have also
allowed us to seamlessly and efficiently respond to end customers thereby improving our
brand image.
For a company like us, it is crucial for us to be present on, and monitor multiple
channels to engage with our customers actively. Initially, we started using Simplify360
to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one
place. Our support team was able to cut through the noise, monitor and respond to over
5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with
Simplify360. The difference it has made for us is excellent and their support team is
simply the best.
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were in all instances.
About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and is most helpful in
managing chats & reviews across social channels from one place. We were able to provide our client with excellent
ORM services, thanks to Simplify360!
In an ever-changing world of social media customer service, Simplify360's omnichannel
message first, scalable platform with optimization features has allowed Xiaomi to hit
the ground running and has helped improve our efficiency and scale of operations.
We manage over 50 channels for customer support, and with Simplify360, it has become
effortless to manage all our channels from one place. They provided a streamlined queue
management system, so the right customer issues are hand led instantly by the right
team.
Simplify360 is also efficient in supporting our day-to-day operations like reporting and
escalations
“Simplify360 has proven to be an invaluable partner for WorldLink Communications. Their
dedication and expertise helped us implement real-time listening, seamlessly integrate
diverse channels into a unified customer redressal interface, and notably enhance our
first response time by under 15 minutes.”
As an insurance company, we pride ourselves in our ability to provide superior customer
experiences across channels. With Simplify360’s omni-channel inbox we have been able to
deliver great CX across social media, PR and app reviews - improving response times,
implementing best practices and improving brand sentiment.
We also get actionable insights on brand performance, customer satisfaction, agent
performance, competitor benchmarking, and much more. We are excited to continue our
constant endeavor of customer delight with Simplify360 as our partner.
A great and easy-to-use support platform! We've been using Simplify360 for almost two
years now and our team totally loves the experience. We integrated all our support
channels in one place and this helped us bring down our First Response Time by
approximately 90%. This is exactly the result we were looking forward to and Simplify360
helped us achieve that.
Already seeing the difference. Our ORM team can respond to customers across different
channels from one single dashboard using the omnichannel Unibox resulting in quicker
resolutions. We look forward to working with Simplify360 in the future and continue to
improve our customer service standards.
