We enjoy being called CX superheroes! Our customers say so! 🤷🏽‍️

We asked our clients do they love using Simplify360. They responded. And here’s what they said!

Dunzo wanted to cut through the noise and focus on what really mattered + respond to customer queries instantly every time. With their existing platform having a number of limitations, Dunzo partnered with Simplify360 to improve their overall support and deliver amazing.

Hear the outcome from Srinidhi Jois, Operations Manager at Dunzo!

A peek into how Simplify360
helps transform CX

Tata Play

A 40% reduction in Cost Per Message resolution after partnering with Simplify360. Know how Tata Play did it!

DAMAC Properties

4500+ tickets with an average resolution TAT of 24 hours. Know how DAMAC improved its support & review management.

Believe Pte. Ltd

40% increase in response rate and 50+ customer channels integrated. Believe FMCG did it all by partnering with Simplify360.

MI

Simplify360 helped Xiaomi reduce their First Response Time by 85% while handling 30,500 tickets seamlessly.

Tablez

After partnering with Simplify360, Tables achieved a 95% CSAT Score and handled over 400,000+ tickets monthly.

WorldLink Communications

Simplify360 helps WorldLink Communications handle 20,000+ tickets a month with a low FRT of under 15 minutes.

View All Success Stories >

What our people say about us.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.

Simplify360 has got an amazing support team. We really loved how helpful & supportive they were in all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and is most helpful in managing chats & reviews across social channels from one place. We were able to provide our client with excellent ORM services, thanks to Simplify360!

In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are hand led instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

“Simplify360 has proven to be an invaluable partner for WorldLink Communications. Their dedication and expertise helped us implement real-time listening, seamlessly integrate diverse channels into a unified customer redressal interface, and notably enhance our first response time by under 15 minutes.”

As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment.
We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.

A great and easy-to-use support platform! We've been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

Already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.