Monitor, manage, automate
responses to online reviews with our
review management tool.
Never miss an online review anymore. Our AI-powered online review management tool can help you automate up to 90% of review responses. Manage reviews across channels from one place. SimplyReviews is easy to use, powerful and smarter than you think!
Simply Reviews,
Your go-to online review management tool.
Today, 88% of customers trust online reviews as much as personal recommendations. And you need to manage your online reviews effectively to uphold your brand’s online reputation! Ratings and reviews software is a must for your marketing stack.
SimplyReviews online review management platform allows you to track, manage and respond to online reviews from various platforms like Facebook, Google, Yelp, Amazon and other review aggregators - all from one place! Also, you can manage eCommerce reviews, App reviews (iOS & Android), Location reviews and more.
Omnichannel review management platform with powerful features.
We know how important review management is. And that’s why we’ve made sure that SimplyReviews is power-packed and has everything you need to manage your online reviews. You not only get in-depth analytics & insights on our review dashboard but also know who your competitors are and how they are performing against you!
Monitor & Respond to Reviews With the Reputation Management Tool That Tracks Anything & Everything.
Location Reviews
Boost your online presence and local SEO by taking care of your location reviews. Manage location reviews on platforms like Facebook, Google (GMB), Zomato, TripAdvisor, Yelp and more!
eCommerce Reviews
Track & monitor your brand and competitors - supports popular eCommerce platforms like Amazon, Flipkart and eBay! You can also add any custom eCommerce website.
App Reviews
Android? iOS? We have got you covered! Increase downloads and visibility of your Apps by managing and monitoring App reviews on both platforms. Get comprehensive insights with competitor benchmarking.
Automated customer surveys
Trigger customer surveys to know what went wrong. SimplyReviews helps you send out automated customer surveys when a bad review comes in.
Customer sentiment analysis
Track your customers’ sentiments with our ReviewAssist AI Engine. Auto-sentiment tagging makes it easy to respond to reviews by eliminating hours of manual tagging.
CSAT scores
SimplyReviews aggregates customer ratings across all your review platforms and gives you a comprehensive CSAT score. Stay in the know and make informed business decisions.
Manage online reviews in autopilot mode.
Monitoring, tracking and responding to reviews manually can be a huge challenge, especially if your brand has a huge audience base. But with SimplyReviews online review management software, you can automate everything!
- Auto-route reviews into different queues based on sentiment, nature of issues and store location.
- Auto-respond to reviews using our AI-embedded Review Assist™ based on sentiment.
- Make use of the workflow to automate responses to reviews - from the beginning to the end.
Trigger automatic customer surveys.
Let your customers know you care about their opinion. Send automatic survey forms to your customers and know what they feel about your brands/services/products. With Simplify360 you can,
- Customize surveys based on reviews, products & services, the customer experience factor and more.
- Send surveys across all channels or specific channels - it’s totally up to you.
- Monitor and measure your CSAT scores on all or specific platforms.
Review alerts based on ticket type.
Not all reviews are the same. Some might be good. Some might be bad. And some might need immediate attention to prevent a large-scale PR crisis. With SimplyReviews, you can seamlessly manage reviews based on their nature and escalate them!
- Escalate reviews and set alerts based on issues, ratings and sentiment. Also, decide to which agent the review should be escalated based on its nature.
- Auto-prioritize review alerts based on both sentiment and rating. Role-based alerts ensure that branch managers of individual store locations stay in the loop as well.
- Receive emails and SMS alerts for urgent priority cases - helps you solve issues that need immediate attention.
Why choose Simplify360’s
review management platform?
97% of customers check reviews before purchasing a product and it’s high time you start managing your online reviews. We’ve helped 2000+ businesses manage their online reviews with our AI-powered online review management platform. Here are a few reasons why you should choose Simplify360!
Years of
experience
We’ve been helping brands and businesses deliver great customer experiences for the past 10+ years with robust solutions. And there are a whole lot of innovations in the pipeline as well!
Continuous
innovation
We make sure all our products stay the best in the industry. We continuously innovate and look for opportunities to make our solutions better, the best!
5000+ clients
across the globe
The number says it all! We have 5000+ clients who trust us and have been traveling with us for years now! You’re one step away from becoming one of our valued clients!
Dedicated customer
support
Our 24x7 support team stays dedicated and committed to your success. Whether it’s the onboarding process or any other queries, reach out to our support team any time for quick turnarounds!
Low
TCO
Leverage an intelligent and integrated solution for the lowest cost to own, along with a free trial period! And that's not all. We helped our client bring down the overall operational cost per resolution by 40%!
Easy onboarding &
deployment
With Simplify360, you get a dedicated account manager who helps you throughout the entire onboarding process. You can seamlessly integrate existing and new workflows onto our AI-powered platform.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations
Grow with SimplyReviews. Manage reviews seamlessly anytime. Anyday.
-
1
Monitor
Get the much-needed insights you need to make better decisions across all platforms - in-depth data-driven dashboards give you insights across locations, roles and geographies. Get an understanding of how your competitors are performing with Competitor Review Benchmarking. Use reviews to know how your customers feel about your business and shift phases accordingly.
-
2
Grow
With powerful insights and automation in place to manage online reviews, you can grow your business seamlessly! Respond to reviews automatically across platforms, keep an eye on competitor activities.
-
3
Automate
Cut down on cost & effort with automated responses to reviews based on sentiment. Use our ReviewAssist™ AI system and reply automatically to queries based on query types. Let your customer support team concentrate on more complex issues and deliver personalized responses to reviews.
Start managing reviews like a PRO!
Manage all your reviews across channels from one place. Talk to our experts over a 1-on-1 call to know more!
Frequently Asked Questions
Online review management is the process of tracking, monitoring and responding to all your customer reviews across all platforms. Today, online review management is crucial as they play a huge role in your brand’s online presence.
Track your customers’ sentiments with our ReviewAssist AI Engine. Auto-sentiment tagging makes it easy to respond to reviews by eliminating hours of manual tagging.
There are lots of review management softwares available today. However, you should choose a review management platform that’s easy to use, power-packed and has all the features to manage your online reviews. SimplyReviews is an ideal review management software you should consider using.