AI-powered multi location review management platform - monitor, respond and automate from one place.
Manage multiple business location reviews across channels from
one review management
platform. Leverage rich automation
capabilities and experience seamless review
management.
One platform for multi location reputation management & beyond. Less work for your team.
Cross-channel, multi-location reviews in one-inbox.
- Monitor and respond to reviews across any number of business locations from one inbox.
- Integrate all popular review aggregator platforms - Google My Business, Yelp, TripAdvisor, Zomato, eBay and more.
- Each location is treated as a separate channel for in-depth data and easy review management by agents.
Manage location reviews the modern way with AI.
- Automate responses to location reviews based on issue, type, rating and sentiment with Reviews Assist, an AI engine.
- Intelligent AI system analyzes and automatically escalates high-priority reviews based on type, rating, sentiment, etc.
- Route tickets to specific agents based on location, role and other criteria - ensure the best responses for reviews.
Make review management easy for agents.
- Bring all your agents and teams on board and customize workflow to your business needs.
- Set up alerts based on issue type, rating, sentiment and more.
- Configure alerts by roles and teams to streamline workflow and avoid confusion.
Get super powerful insights, location-wise.
- Gain in-depth insights on specific locations, regions and zones or across all locations.
- Get a detailed analysis of customer sentiment through reviews across locations, and understand the Voice of Customer across geographies.
- With regional & store-wise data, make informed decisions - understand what can be done better and where your business is lagging behind.
Start managing your location reviews with Simplify360
Location review management has never been easier. Integrate all cross-channel business locations and manage them from one place. Automate responses, route reviews and do more!
How can multi location review management
help grow your business?
Reputation management
Maintain a uniform brand tone & voice across different locations & channels - stand out amidst your competition.
Customer engagement & satisfaction
Build a loyal localized customer base by addressing reviews promptly - witness increased sales & WOM.
Drive customer decisions
Effective location review management acts as great social proof paving the way for new customers.
Search engine optimization
Better location review management paves the way to improved visibility on local searches and Google Maps.
How Simplify360 helped Tata Play reduce the cost per message resolution with a WhatsApp Bot Integration?
ICICI, one of India’s leading multinational banks has over 12000+ locations (Banks & ATMs)
spread across India and each location has its own Google My Business Page.
With each page having its own set of reviews, ICICI wanted to streamline its review
management and hear the voice of customers and gain insights.
FAQs About Multi Location Review Management
Multi location review management platform helps businesses address major challenges like inconsistent brand reputation, tracking reviews across channels & locations, responding on time to reviews and more. Beyond that, businesses get a holistic view of of their reviews across multiple locations in one place.
With a multi location reputation management platform, businesses can generate positive reviews & ratings and promptly respond to customer feedback. This paves the way for increased local search visibility, credibility and more organic traffic.
Some of the best multi location review management platforms are Simplify360, Podium, Birdeye and more.