Schedule a Simplify360 Demo
In this one-hour session, our solution expert will demonstrate how you can provide excellent omni-channel customer service with Simplify360’s customer experience management platform.
Customers using our platform have seen
40%
Reduction in social first response time
20%
Increase in CSAT
Score
50%
Increase in digital deflection
40%
Reduction in average handling time
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
Sign up for Simplify360 experience today.
Start delivering modern customer support and amazing CX every day across all touchpoints with Simplify360’s customer experience management platform.