Make every shopping experience a great CX story. 🛍️
Drive repeat purchases and increase your store revenue by delivering WOW experiences to customers.
Use Simplify360’s retail & eCommerce customer experience software to unify cross-channel communication and offer great CX to customers, every day, every time.
Trusted & Loved by Top Retail & eCommerce Brands
Automate purchase, order tracking and return journeys.
Deploy AI chatbots across Web, In-App and Social channels to automate customer journeys. Offer product recommendations based on intent and instant resolutions for tracking & return queries.
Navigating eCommerce & retail CX challenges with unified solutions.
OMNICHANNEL SUPPORT
Connected shopping experiences, across channels.
Your customers use more than three channels during their shopping journey. Make their journeys connected by integrating all your communication into one place.
- Integrate email, social channels, phone, WhatsApp, live chat, etc - make support seamless.
- Agents can provide personalized support with access to conversation history.
- Assign/route tickets to different agents & queues to manage tickets efficiently.
AI CHATBOT
Automate day-to-day support & customer journeys.
People love to shop any time of the day. And you need to provide support when they need you! Deploy AI chatbots to automate support 24x7 and address all common queries without human intervention.
- Automate support across multiple communication channels - In-app chat, social, web, etc.
- Generative AI embedded bots for intelligent & personalized responses.
- Route tickets to live agents to address high-priority and critical cases.
- Increase sales with AI-predicted product recommendations based on intent.
REVIEW MANAGEMENT
Boost brand reputation to increase sales.
Online reviews are considered personalized recommendations of today’s world. In fact, 95% of customers read online reviews before buying a product. Stay ahead of customer reviews and manage your reputation with Simplify360.
- Integrate and monitor all popular eCommerce review channels - Amazon, Flipkart, Nykaa, Meesho, Google My Business, etc.
- Automate responses to online reviews with AI and pre-defined templates.
- Route reviews to different buckets and escalate high-priority reviews based on criteria.
LIVE VIDEO CHAT
Make pre & post-shopping experiences count.
Go beyond emails and tickets. Provide next-level customer service with live video chat. Connect with customers 1-on-1 and leave quite the impression.
- Connect with customers over a live video chat for personalized product demonstrations.
- Provide real-time assistance and help customers make purchase decisions.
- Help customers post-purchase with technical support & installations.
ITC x Simplify360
ITC Limited partnered with Simplify360 and monitored 25 brands and managed 1000+ sources, all from one platform.
Make customer experience your superpower.
Delight customers during every step of their journey. Use Simplify360’s retail & eCommerce customer experience software to deliver amazing experiences across all your channels.
Frequently Asked Questions
A customer experience software can help streamline communication across channels and create a more connected and personalized journey for customers. Along with automation and AI, you can provide 24x7 support to increase customer satisfaction and loyalty.
Some of the benefits of using email management software include improved agent productivity, better first response rate, high customer satisfaction scores due to personalized support and more.
Some of the popular customer email management softwares are Simplify360, Freshdesk, Hive and more
SOCIAL SUITE
Stay on top of your sales game with insights.
Leverage analytics & insights from social channels to increase sales & keep customers happy. Use Simplify360’s all-in-one social media suite to listen, publish and discover game-changing insights.