Deliver consistent CX across all channels with Simplify360's AI-powered Omnichannel Customer Service Platform
Effortlessly deliver best-in-class personalized customer experience across all customer touch points from a unified interface. Accelerate agent productivity, improve customer service metrics and do more, all from one place.
Benefits of Omni Channel Customer Care
One-inbox
communication
Improved agent
productivity
Reduce support costs with automation
Intelligent ticket categorization
Seamless agent collaboration
Increased first contact resolution
Improved customer satisfaction
Reduced resolution time
Consistent brand image & messaging
Powerful omnichannel customer support platform to deliver amazing CX.
Create more memorable experiences effortlessly by using Simplify360’s omnichannel customer
service platform - make support a delightful experience for both customers and agents.
“Companies with strong omnichannel customer service and engagement strategies retain, on average, 89% of their customers.”
- Bring all customer communication across multiple channels to one inbox - no more switching tabs and manual refresh.
- Enable agents to collaborate seamlessly with ticket status and internal reference notes - better communication means better support.
- With access to customer conversation history across channels, agents can fully prepare themselves before responding to queries.
“60% of customers expect a consistent experience across all touchpoints.”
- Let customers connect with you on their most comfortable channels - integrate 20+ channels and provide omnichannel support with Simplify360.
- Provide uninterrupted support conversations even when customers switch between channels - one-inbox for all communication.
- Customers get to experience a uniform brand experience across channels leading to better CX and overall customer satisfaction.
- Deploy smart AI bots across channels and promote self-service - reduce ticket inflow for agents.
- AI system automatically routes critical tickets to human agents - provide real-time support when needed.
- Gain AI insights on key customer experience metrics and team performance on tailormade dashboards - monitor overall ticket queues, channel-specific ticket queues and more.
An omnichannel customer service platform that makes all the difference.
Cut the
Clutter
AI-powered ticketing system that makes it easy to monitor customer conversations - track the number of tickets at different stages of resolution.
Accessible from
Every Channel
Customers can reach you through any channels they prefer - get all the inbound communications in one place with our omnichannel customer support software.
Modernized
Experience
Get a unified view of your support communication from social and other support channels on a single platform - WhatsApp Twitter, Instagram and more.
Zero Waiting and
Instant Resolutions
Instantly respond to customers by integrating AI bots - customers can self-serve, be informed of wait time for response and even get transferred to a live agent.
Start delivering amazing CX & support from one place.
Use the best omnichannel customer service software around and manage all your communication from one-inbox. Improve agent productivity and customer satisfaction on the go.
FAQs About Omnichannel Customer Support
Implementing an omnichannel support strategy can help deliver great benefits like one-inbox for all customer communication, improved agent productivity, better support metrics, enhanced customer satisfaction, consistent brand image and more.
Omni channel customer care enhances customer satisfaction and loyalty by providing consistent experiences across all touchpoints. This enables customers to interact with brands on their preferred channels without experiencing any breaks in the customer journey.
Bringing all your customer communication into one place gives agents a unified view of customer interactions, enabling them to deliver personalized support and resolve issues much quicker.