Types of Data Collected
Simplify360 Services & Personal Data

Simplify360 is a SAAS based social media management platform. Simplify360 allows its users to integrate their social networks together in Simplify360 platform and may also allow integrating CRM (Customer relationship Management) applications used by an organization. The social media contents processed by Simplify360 are user-generated, public and as per the guidelines of social media networks. Such contents might contain personal data shared by end users in the Social Media. Since such data are processed by Simplify360 and used by its customers, GDPR apply for both Simplify360 and its customers in different ways.

Simplify360 also allows its customers to provide customer support to the end customers. During the course of customer support activity, Simplify360 customer may collect the end user’s personal details like email id, phone number, first name, last name and the account id of the end customer and store it in Simplify360 platform. Such personal informations are voluntarily shared by end customers for the purpose of customer support. Simplify360 is an enterprise CRM platform and doesn’t collect end user data directly in any manner.

As with the law it replaces, the GDPR distinguishes between organisations that are “data controllers” and those that are “data processors”. As explained in our Privacy Policy, Simplify360 is a data processor of content generated, requested or published via its supported platforms in accordance with the instructions our customers give us through our services. Because our customers control how their content is collected and used by them, our customers are, in legal terms, the data controllers of the content that they process through our platform. Simplify360 is its customers’ data processor of that content.

Simplify360 is a secure platform and user needs to login using user name and the passwords. While providing the access to our platform customers we may ask user to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with transactional alerts, newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Simplify360 uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information