Automate and Scale Customer Service
Deliver AI Powered
with our Omnichannel Customer
Experience Platform
Streamline and Scale Customer Service
Deliver Holistic
with our Omnichannel Customer
Experience Platform
We power the world's most loved brands!
Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.
Products
Bridge the gap between Customers and Brands by creating memorable experiences
Take the Simplify360 advantage
One platform for all your Customer Experience Needs
Omnichannel Approach
Manage all your customer interactions from one platform and deliver the experience they deserve across channels.
Customizable dashboards
Customize dashboards according to your specific needs, teams and roles.
Actionable Insights and analytics
Gain comprehensive and detailed insights to measure your performance and productivity.
Best Man-Machine Collaboration
Increase productivity and gain better results with seamless man-machine collaboration.
Best TCO in the industry
A light on the pocket Customer Engagement Software with enterprise grade features.
Easy Onboarding
Integrate existing processes and workflows seamlessly onto our platform.
Customer service
Streamlined Omnichannel Customer Service at Scale
Boost customer satisfaction by exceeding their expectations and delivering the best in class omnichannel customer service platform.
Help customers in real-time across all of your touchpoints from email, social media & instant messengers.
Review Management
Build Trust, Drive Sales Generate, monitor and respond to customer reviews with SimplyReviews
Track, Manage, and Respond to reviews from across channels like Facebook, Google, App Store, Yelp and other review sites through our Omnichannel platform.
Trigger surveys and ask customers for feedback to build a positive brand image.
Social Listening
Gain Actionable Insights with Social Listening
Understand and analyse your target customers. Gain comprehensive metrics and KPIs with our Social Media Listening module.
Get to know your customers and their preferences to deliver exceptional customer experiences.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- USA: 701 E. Plano Pkwy, Ste. 408, Carrollton, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (IND)
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