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Automate and Scale Customer Service

Deliver AI Powered
with our Omnichannel Customer
Experience Platform

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Streamline and Scale Customer Service

Deliver Holistic



with our Omnichannel Customer
Experience Platform

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We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

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Products

Bridge the gap between Customers and Brands by creating memorable experiences

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Take the Simplify360 advantage

One platform for all your Customer Experience Needs

Omnichannel Approach

Manage all your customer interactions from one platform and deliver the experience they deserve across channels.

Customizable dashboards

Customize dashboards according to your specific needs, teams and roles.

Actionable Insights and analytics

Gain comprehensive and detailed insights to measure your performance and productivity.

Best Man-Machine Collaboration

Increase productivity and gain better results with seamless man-machine collaboration.

Best TCO in the industry

A light on the pocket Customer Engagement Software with enterprise grade features.

Easy Onboarding

Integrate existing processes and workflows seamlessly onto our platform.

Customer service

Streamlined Omnichannel Customer Service at Scale

Boost customer satisfaction by exceeding their expectations and delivering the best in class omnichannel customer service platform.

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Help customers in real-time across all of your touchpoints from email, social media & instant messengers.

Review Management

Build Trust, Drive Sales Generate, monitor and respond to customer reviews with SimplyReviews

Track, Manage, and Respond to reviews from across channels like Facebook, Google, App Store, Yelp and other review sites through our Omnichannel platform.

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Trigger surveys and ask customers for feedback to build a positive brand image.

Social Listening

Gain Actionable Insights with Social Listening

Understand and analyse your target customers. Gain comprehensive metrics and KPIs with our Social Media Listening module.

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Get to know your customers and their preferences to deliver exceptional customer experiences.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

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