Improve CSAT
Messaging channels allow brands to deliver real-time & asynchronous customer service
15-30%
Sentiment Conversion
80-100%
First Time Reply %
In-built Efficiency
Adaptive automation allows brands to scale their customer service operation efficiently
50%
Digital Deflection
15-50%
Reduction in Agent Hours
We power the world's most loved brands!
Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.
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5000+ happy customers
World-class brands and organizations of all sizes
Best TCO in the industry
Best cost savings for running social media customer service and reducing headcount through automation
Focus on Customer Success
Best-in-class customer service and focus on business outcomes by our world-class consultants
Best Man-machine collaboration
Best in class AI and man-machine collaboration to ensure unparalleled service excellence and savings
Our Solutions
Digital Customer Service
Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management.
Instant Messengers
Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS.
Conversation Cloud
Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. Readily integrated with all leading platforms like Salesforce, Oracle, Freshdesk and Zendesk
Review Management
Review Management across all location listings such as TripAdvisor, Zomato, Google Business Reviews, Facebook , App Reviews and E-commerce tracking. Truly omni-channel and AI powered to reduce time spent
Additional Features
Social Listening
Get brand intelligence and uncover competitor insights to improve brand reputation, plan campaigns and drive strategy
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Social Bots
Be it customer facing chatbots on social media & WhatsApp or AI to categorise content and route based on agent skills, we have embedded ML & AI into the heart of Simplify360
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Campaign & Publishing
Effortlessly create campaigns, schedule publishing and work with agencies and teams to have workflows in your content. Also integrates seamlessly into analytics
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Digital Customer Service - Omnichannel
Unified single platform for all your non-voice customer service needs
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Review Tracking
Track reviews across all review platforms and turn them into actions. Also automate review responses with ReviewAssist
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Text Analysis
Machine learning based text classification and auto-categorising content based on industry, team and custom needs
Learn MoreWhat our clients think about us
…In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
…Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
