Improve CSAT

Messaging channels allow brands to deliver real-time & asynchronous customer service

15-30%

Sentiment Conversion

Italian Trulli

80-100%

First Time Reply %

In-built Efficiency

Adaptive automation allows brands to scale their customer service operation efficiently

50%

Digital Deflection

Italian Trulli

15-50%

Reduction in Agent Hours

0
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  • 5000+ happy customers

    World-class brands and organizations of all sizes

  • Best TCO in the industry

    Best cost savings for running social media customer service and reducing headcount through automation

  • Focus on Customer Success

    Best-in-class customer service and focus on business outcomes by our world-class consultants

  • Best Man-machine collaboration

    Best in class AI and man-machine collaboration to ensure unparalleled service excellence and savings

Our Solutions

Digital Customer Service

Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management.

Digital Customer Service

Instant Messengers

Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS.

Instant Messengers, Messaging Platform

Conversation Cloud

Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. Readily integrated with all leading platforms like Salesforce, Oracle, Freshdesk and Zendesk

Review Management

Review Management across all location listings such as TripAdvisor, Zomato, Google Business Reviews, Facebook , App Reviews and E-commerce tracking. Truly omni-channel and AI powered to reduce time spent

Review Management, Review Tracking

Additional Features

Social Listening

Get brand intelligence and uncover competitor insights to improve brand reputation, plan campaigns and drive strategy

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Social Bots

Be it customer facing chatbots on social media & WhatsApp or AI to categorise content and route based on agent skills, we have embedded ML & AI into the heart of Simplify360

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Campaign & Publishing

Effortlessly create campaigns, schedule publishing and work with agencies and teams to have workflows in your content. Also integrates seamlessly into analytics

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Digital Customer Service - Omnichannel

Unified single platform for all your non-voice customer service needs

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Review Tracking

Track reviews across all review platforms and turn them into actions. Also automate review responses with ReviewAssist

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Text Analysis

Machine learning based text classification and auto-categorising content based on industry, team and custom needs

Learn More

What our client think about us

Enhance customer experience with our all-in-one digital first customer engagement platform
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