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Servicing Customers Socially

social CRM

DELIGHT YOUR CUSTOMERS

Enable your customer service team to perform better and increase customer satisfaction.

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social command center

EMPOWER YOURMARKETING TEAM

Improve your marketing performance through real-time insights and analytics.

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online reputation management

FOR PRODUCTIVE ORM TEAM

Monitor the brand across social web and understand your brand perception.

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360° brand-centric framework

FOR DIGITAL MEDIA AGENCIES

Gauge brand marketing performance metrics and derive insightful reports around the buzz and activity on social media.

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our partners &

clients

  • BSLI Insurance Client
  • Exide Life Insurance Client
  • Tatasky DTDH Client
  • Ola Cab Aggregrator Client
  • Viacom18 Media Client
  • StarTV Media Client
  • Redchillies Entertainment Client

Resources: Industry Report

Influencer Marketing
The Sorted Way.

Learn to use data analytics to optimize your influencer program.


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Social CRM

Social CRM is all about using social media and an efficient technology to engage with your customers at their convenience. Simplify360 enables you to delight your customers by responding to customer complaints and queries in real time across platforms and networks. Evolve your business to the next frontier by engaging our technology and drive CRM results.

  • Involve multiple teams and service agents through a single platform and intelligently route your cases through AI driven algorithm to facilitate real time response management.
  • Easily navigate through the platform to access insightful customer information available at your disposal in the form of case detail forms.
  • Access a customizable Social CRM dashboard, allowing managers to keep track of agent performance in real time to gain actionable insights around team management.
  • Identify key metrics of Social CRM, such as FRT, TAT and more, to measure your performance and benchmark against your goal requirements.
  • Seemlessly integrate social data with third party CRM providers like Zendesk, Freshdesk, Salesforce, Seibel, Microsoft Dynamic and so on.
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Command Center

A robust dashboard displaying the highlights of your social performance through real time monitoring. Simplify360’s command center will keep you posted on all your CRM activities and your marketing results, allowing you to make well informed business decisions and enhance your brand image.

  • Access a dashboard that refreshes itself every minute to provide you real time updates on your brand and campaign performances.
  • Constantly review your social CRM performance and understand agent performance based on positivity/negativity around your brand.
  • Benchmark against your competitors by generating a comparative view and measuring performance based on preferred metrics.
  • Identify industry trends through real time social monitoring and actively analyse social data via data visualization.
  • Integrate all your social data and custom design an actionable dashboard according to your business goals.
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Online Reputation Management

Making sure that people find the right information about you when they search for you on web is what online reputation management helps you achieve. Simplify360’s ORM functionality not just allows you to respond to your customers online but also measure your performance through automated reports.

  • Monitor your brand's negative sentiments across Facebook, Twitter, Instagram, YouTube, Google+, Tumblr, Google Play Reviews, Itune Reviews, blogs, news and discussion forums.
  • Setup rule based email alerts to receive notifications whenever your brands are mentioned online, along with defined keywords.
  • Daily downloadable reports on brand performance allows you to align your social activities and response management activities accordingly.
  • Access brand sentiment reports allowing you to redesign your social engagement strategy and increasing brand positivity.
  • Manage all your social profiles from one platform with ease and generate your monthly activity reports within a minute.
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Get Started !

Enhance customer experience with our all-in-one social crm software.

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Why do you

need us?

Efficient Data Listening

Making sure you do not miss out on any conversation.

Insights and Analysis

Preparing you for your future marketing projections.

Easy social CRM

Keeping your customers and prospects happy with great service.

Footprint Analysis

Measuring the likes and dislikes of your customers.

Live Updates

Ensuring all events are reported in real-time.

Panaromic reporting

Providing detailed reports on brand performance on social.