Redefine digital customer service
with Simplify360.
Switch to a customer-centric culture with a digital customer service platform. Provide connected & automated support, manage online reviews & reputation and become a social superstar on the go - all from one place!
Get more done with all that you need to deliver amazing CX.
Omnichannel Customer Service
Interact with your customers across channels, wherever they are more comfortable. Bring all your communication to One-Inbox with Simplify360’s omnichannel customer engagement platform.
Learn moreReview
Management
Streamline Location, App and eCommerce reviews. Route reviews to queues based on sentiment & rating, use autoresponders and do more.
Learn moreEmail
Management
Leave no email query unanswered. Track and respond to all emails from One-Inbox. Auto-respond to emails, route emails and do more.
Learn moreAI
Chatbots
Automate and save manual hours with our AI-powered chatbots across channels. Intelligent AI bots will seamlessly route tickets to humans when necessary.
Learn moreLive
Video Chat
Connect face-to-face with customers and provide superior customer service. Automatically turn live chat into a video chat on the go with no extra effort.
Learn moreSocial
Media Suite
Listen to social conversations, schedule & publish across channels, uncover game-changing insights with our all-in-one social media suite.
Learn moreMake support a delight for agents.
Happy agents + Happy customers = Amazing CX.
One shared inbox, every
time.
- Bring all your communication together and enable agents to respond from One-Inbox.
- Agents can manage emails, social tickets, chat (web, WhatsApp, bot), and reviews (Location, App & eCommerce) without switching tabs.
- Seamless collaboration to enable agents provide the best support customers deserve.
Improve agent
productivity,
seamlessly.
- Provide personalized support at all times with access to customer conversation history across channels.
- Agents can respond to customers with better knowledge thanks to internal reference notes for every ticket.
- Save agents from monotonous work with canned templates - better resolution time and improved agent productivity.
- Deploy AI chatbots and save 30+ hours of manual support. Allow agents to focus on more complex tickets.
Why choose Simplify360 for your business?
Dedicated CX superhero
Tell us your challenges. And one of our CX experts will tell you how it can sorted. And yes, they’ll stick with you along your CX journey.
Security above everything
We follow the best practices to make sure your data is safe and secure all the time, around the year.
Light on your
pocket
Simplify360 is light and reasonable. Own the best enterprise-grade customer support suite by paying only for what you use.
Ecosystem of
tools
An all-in-one-place approach. Everything you need to deliver great customer support. Use once, use forever.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations
Start delivering modern support & CX. Switch to Simplify360 today.
Talk to our experts and know how Simplify360 can help transform your support and deliver amazing CX. Bring your communication together, automate support and manage online reputation on the go with Simplify360’s digital customer service platform.
Frequently Asked Questions
Digital customer service is the process of providing customer support over digital channels like social media platforms, email, chat, messaging apps and more.
Omnichannel customer experience is integrating all your business touchpoints in one place to provide customers with a unified and consistent experience across all channels.
To improve and deliver a great omnichannel customer experience, you need to integrate all customer communication channels, and ensure consistent messaging, personalized support and a smooth transition between channels. Using an omnichannel customer engagement platform can help you
In today's modern CX landscape, omnichannel customer experience can be a game changer. Businesses that deliver great omnichannel CX have witnessed enhanced customer satisfaction, loyalty and retention rates.