#1 Email ticketing system. For better collaboration and support.
Manage emails the modern way with the best email ticketing system. Use one shared inbox for all your customer emails. Save 60+ hours per month and improve response time by 50% on the go.
One shared inbox, every time
Improve agent
productivity,
seamlessly
- Provide personalized support at all times. Agents respond to customers with better knowledge thanks to internal reference notes for every ticket.
- Save agents from monotonous work with canned templates for email responses - better resolution time and improved agent productivity. Also, enable auto-responders for instant resolutions.
Automate email management
- Automatically route to specific agents based on roles, email addresses, priority, keywords, etc. Ensure the best support, nothing less.
- Tag emails and route them to different buckets based on sentiment, keyword and priority. Let agents know what they are dealing with.
Stay in the know,
always
- Know the status of each email from the one-view dashboard - track progress 24/7 - anytime, anywhere.
- Analyze team performance with real-time metrics like average handle time, first response time, open & close status and more. Setting SLAs is a walk in the park.
It’s not just about managing emails.
Using a customer email management software goes beyond just managing emails.
60+ hrs
Saved per month
30-50%
reduced email handling time
50-70%
improved
response time
Why choose Simplify360’s email management tool?
Simplify360 is one of the best email management tools that allows you to manage your emails like a PRO! Our clients have managed a billion emails with our top email ticketing system and they are delighted at every single instance. And so will be you!
One shared inbox for all your emails
Automated email categorization
Autoresponders
for emails
Route emails based
on criteria
Email reminders
& alerts
Advanced reporting
& analytics
Explore
Simplify360 suite.
Empower agents, offer customer delight and gain game-changing analytics.
Start managing your emails like a PRO.
Use the best email management software around.
FAQs about email ticketing system
An email ticketing system is a special software that allows you to manage your incoming emails. An ideal email management tool will allow agents to collaborate and resolve all emails within one inbox along with other features like routing, auto-responder, tagging and more.
Some of the benefits of using email management tools include improved agent productivity, better first response rate, high customer satisfaction scores due to personalized support and more.
Some of the popular customer email management softwares are Simplify360, Freshdesk, Hive and more.