Go Beyond Tickets & Emails. Deliver Great CX With Live Video Customer Service.
Connect with your customers the new-gen way. We’ve introduced live video chat to our support platform to help agents get more context, deliver better support and delight customers on the go. Make your chatbots & live webchat video-enabled!
Modern Video Chat that your support team will love.
Make support hassle-free for your agents. Allow agents to deliver great customer support using our modern video chat support. Because customers remember good experiences and your agents need to deliver the same - every single time.
Live Video
Chat
Allow agents to connect with customers via video-enabled chatbots, live webchat, and resolve queries with ease.
Seamless
Screensharing
Make tech problems a walk in the park. Support agents can actively share their screens to assist customers during the call.
Emotional AI
Technology
Help agents understand customers’ state of mind with advanced Emotional AI detection technology - happy, confused, frustrated, etc.
Record Live
Sessions
Enable/disable live session recording on support calls. Train support agents and improve performance based on the same.
Live Video Chat features
Why use Live Video Chat for customer service?
Real-time 1-1
Customer
Support
Connect with customers and offer real-time face-to-face support for your customers.
Quick
Understanding
& Resolutions
Understand your customer issues better and provide them with appropriate, quicker resolutions.
Build
Better
relationships
Offer personalized customer support and build better relationships - increase customer LTV and WOM marketing.
Opportunity to
Increase
Sales
Convince customers about what’s best for them. Cross-sell or up-sell to customers efficiently on live video chat.
Reduce
Support
Costs
Increase first contact resolutions and avoid multiple tickets being created - reduce support costs by up to 30%.
Industry wise use cases for Live Video Chat.
Explore unlimited possibilities across industries. Use live video chat support to connect with customers on a deeper level and provide the best support experiences.
Telehealth
- 1-1 medical consultation
- Therapy & counseling from home
- Out-of-hospital emergency care
- Appointment reminders & notifications
BFSI
- 2-way video conversations
- Video KYC authentication
- Remote insurance claim assessments
- Real-time interactive live video support
Edutech
- Distance learning enabled across the globe
- Online proctoring for remote surveillance
- Interpret student expressions with Emotional AI
- Instant student-tutor connectivity
eCommerce
- Pre & post-sales support
- Virtual/AR shopping
- Buyer-seller communications
- Retail broadcasting
Field Service
- Off-site technical help desk
- Remote repair advice from experts
- Recordings for technician training
- Off-site inspection before technician deployment
Customer Service
- Contact center inquiry
- Video-enabled chatbots
- Technical help desk
- Live video product demo
What Made Us Integrate Live Video Chat Customer Service on Our Platform?
Live video customer service has been on the surge for some time now and an increased number of consumers prefer and have started to connect with agents via live video chat. And statistics say that a support interaction in the form of live video chat can give result in a 73% CSAT score.
We’ve been customer-centric always. And, we wanted our clients to have the opportunity to deliver great customer support and build better relationships with their customers. Hence, we introduced live video chat as a support channel. We’ve always been at the forefront of helping businesses deliver great customer service and this new feature will help brands scale the standard of their customer service significantly.
Try Live Video Chat for your business.
Get in touch with our experts to know how live video chat can be useful for your business. Deliver great customer support and exceptional experiences on the go!
FAQs About Live Video Customer Service
Video chat customer service enhances the CX by enabling the agents to provide real-time, face-to-face, personalized support, unlike traditional support channels.
Live video customer service offers customers a more interactive and personalized experience because agents get to share screens and provide step-by-step guidance leading to much quicker and more effective resolutions.
When choosing a live video customer service platform, make sure you are able to integrate it with your existing customer support stack and you are able to deploy it across multiple channels.