Stay in the limelight with superior CX.📽️
In today’s world, great entertainment is not just enough. Pair it with great customer experiences to win new customers, retain existing ones and boost brand value.
Use Simplify360’s media & entertainment customer service platform to unify communication, personalize & automate support and discover groundbreaking insights.
Trusted & Loved by Top Entertainment Businesses
Provide uninterrupted entertainment with AI chatbots for support.
Deploy AI chatbots across Web, In-App and Social channels and automate service activation, bill payments, troubleshooting and more. Enable customers to resolve queries themselves and promote satisfaction & loyalty along the way!
Addressing everyday CX challenges with unified solutions.
OMNICHANNEL SUPPORT
Spread delight by unifying cross-channel communication.
Be accessible to customers on their favorite channels - integrate 35+ channels and access all communication from One Inbox.
- Bring together conversations across email, phone, live chat, social, WhatsApp and more.
- Enable agents to collaborate and respond to cross-channel tickets from One Inbox.
- Personalize customer support with access to cross-channel conversation history.
AI CHATBOT
Automate entertainment, 24x7.
Deliver uninterrupted entertainment with self-service AI chatbots. Enable customers to resolve queries themselves without human intervention.
- Deploy AI chatbots for entertainment on the Web, Social, Mobile Apps, etc and promote self-service.
- Automate package renewals, service upgrades, troubleshooting and other day-to-day queries.
- Route critical tickets to agents based on complexity, nature, keywords, etc.
REVIEW MANAGEMENT
Cut the drama. Control the reputation.
Narrate the picture yourself and control your brand’s online presence from across channels. Integrate popular review channels and manage online reviews from one platform.
- Integrate 15+ review channels including Playstore and Appstore.
- Automate responses to reviews using AI and predefined templates.
- Resolve high-priority reviews on time with intelligent routing capabilities and alerts.
LIVE VIDEO CHAT
Live video chat for blockbuster support.
Give customers the support they deserve with live video chat - more personalized support experiences on the way! And, make life easy for agents on the field.
- Connect with customers 1-on-1 and provide stardom support for critical cases.
- Allow customers to schedule support calls with AI bots - cut the waiting time.
- Help customers post-purchase with technical support & installations.
Tata Play X Simplify360
Tata Play is India’s largest DTH provider serving 400,000+ towns in India with an active subscriber base of over 19 million.Simplify360 worked with us to improve our first response time by integrating WhatsApp as a communication channel in our customer service.
Run the show with amazing CX at center stage.
Constantly deliver seamless CX and provide uninterrupted entertainment to customers. Talk to one of our CX superheroes and know how Simplify360’s media & entertainment customer service software can transform your business!
Frequently Asked Questions
Entertainment businesses, with an omnichannel CX platform, can bring all their communication channels under one roof. This enables agents to provide instant, personalized support, manage brand reputation brand reputation across channels and the opportunity to discover game-changing analytics & insights.
AI chatbots in the entertainment sector can handle day-to-day queries like service activation, package upgrades, and route complex tickets to agents based on complexity.
Live video chat support in the entertainment sector can enable agents to provide more personalized support and field technicians can get real-time assistance and support during client visits.
SOCIAL SUITE
Unravel the big picture with social superpower.
Understand what customers want from you (the gossips), their sentiment towards your brand, competitor performance and more with AI-powered social listening.