Digital Customer Service & Social Media Management

Ultimate Guide: Social Media & Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups 1024 724 Admin

Solution Guru@ Simplify360 – 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business using social media to get help and a quick response. In the olden days businesses […]

Customer Experience Trends 2021
7 Customer Experience trends we will see in 2021
7 Customer Experience trends we will see in 2021 1024 724 Admin

Solution Guru@ Simplify360 – 6 mins read 2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer Experience is critical for any business’s success. Monitoring […]

Social media listening
6 goals your business can achieve with Social Listening
6 goals your business can achieve with Social Listening 1024 724 Admin

Solution Guru@ Simplify360 – 7 mins read There are several social media aspects that you could measure with social listening, so it’s possible to get perplexed. The first step to optimizing a social listening tool is to know precisely what you want to achieve. From understanding and tracking customer sentiment to setting up crisis management, […]

Simplify360 Online Reviews
A Guide: To understanding Online Review Management in 2021
A Guide: To understanding Online Review Management in 2021 1024 724 Admin

Solution Guru@ Simplify360 – 10 mins read. As 2020 comes to an end (FINALLY!) businesses have been looking at what they learned from the past year, and It’s safe to say online review management was on top of the list. Customers have had no choice but to rely on online reviews, across platforms like Google […]

Chatbots improving Customer service
How can Chatbots Transform Customer Service
How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

COVID Customer service
Customer service during the time of Corona!
Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 – 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest. […]

Review Management
Location Review Management- 10 Ready Templates
Location Review Management- 10 Ready Templates 1024 403 admin

  Solution Guru @Simplify360 – 10 min read Location reviews and review management are important for brands increasingly – both for SEO and to engage with reviews from brick and mortar stores. This includes local listings such as Facebook Reviews, Google Business reviews, Tripadvisor and Zomato. Replying to reviews is key for brand reputation and […]

Google Business messages
Google Business Messages for Exceptional Engagement
Google Business Messages for Exceptional Engagement 720 720 admin

Solution Guru @Simplify360 – 3 min read Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides. Background Google has developed a conversation channel that allows customers to communicate with specific branches of […]

Web series India
Web series in India
Web series in India 773 320 admin

Does Web Series in India cannibalize the linear TV dailies? Can the short-term web series on various sources over the top media services replace the Daily TV? All these questions are addressed in our in-depth analyzed Infographic across India Region, presented with clarity. Find out: Which web series was most appreciated by viewers across India […]

Instagram Cheat Sheet
[INFOGRAPHIC] Instagram Marketing Cheat Sheet
[INFOGRAPHIC] Instagram Marketing Cheat Sheet 776 157 admin

Having insights is a crucial part of social media marketing strategy. Clarity on how consumers should be targeted can make all the difference to outcomes. Instagram being the most preferred medium for brands engagement can help your marketing team adopt a customer-centric approach. Read on the infographic to discover new ways to reach put to […]

Instafam
Data saving feature a Win-Win for both Instafam and Instagram!
Data saving feature a Win-Win for both Instafam and Instagram! 400 400 admin

Instagram has a little-known feature to help users who are on the move use the app with more confidence and avoid major data usage. This feature is currently available for Android users. It helps users view the content of their choice with a considerable reduction in image loading time and in the overall data that […]

wchat
WeChat Stories
WeChat Stories 512 250 admin

Chinese messaging superstar WeChat is testing a new feature with a limited user group on the “Top Stories” page. Users in a test group get a separate page that shows all the articles liked by them for the last 7 days (“Wow” tap). This can also be viewed in turn by friends.While these features are […]

whatsapp ads
Status Ads on WhatsApp by 2020!
Status Ads on WhatsApp by 2020! 318 159 admin

WhatsApp finally confirms that Ads will be displayed on the status page. Recently at Facebook Marketing Summit held at the Netherlands, Facebook confirmed that WhatsApp status ads will be rolled out starting 2020. Olivier Ponteville, who attended the conference tweeted “WhatsApp will bring Stories Ads in its status product in 2020”. This news had trended […]

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