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Digital Customer Service & Social Media Management

Beginner’s Guide to Customer Service Automation
 Beginner’s Guide to Customer Service Automation 760 600 Admin

Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs.  Now that personalization and humanization of automated customer service is not a significant concern, the only thing […]

What is the Difference between Social Listening and Social Media Monitoring
Difference between Social Listening and Social Monitoring
 Difference between Social Listening and Social Monitoring 1024 808 Admin

No! The difference between Social Listening and Social Media Monitoring is not just semantics. The two terms are often used interchangeably, but they are two different strategies that fulfill separate requirements altogether. What is Social Listening and Social Media Monitoring? Social Listening Social Listening is collecting data from social media mentions and customer conversations online […]

6 Steps to develop customer service strategy
6 Steps to Develop a Robust Customer Service Strategy
 6 Steps to Develop a Robust Customer Service Strategy 760 600 Admin

Today’s customers expect nothing less than perfection from businesses, especially when it comes to customer service. A report by American Express indicated 7 out of 10 consumers say they have spent more money to do business with a company that delivers great service. Having a reliable and effective customer service strategy can help reduce customer […]

Improve First Response Time with 5 simple ways
5 ways you can Improve First Response Time (FRT)
 5 ways you can Improve First Response Time (FRT) 760 600 Admin

Fast and immediate responses in customer service is no longer an expectation, it’s the norm now. Customers understand their value to a business, so they expect businesses to ensure they have a great experience. The financially beneficial strategy that businesses can take at this moment, is to make customer service convenient and accessible. According to […]

Instagram Publishing
Instagram Publishing is now Live on Simplify360!
 Instagram Publishing is now Live on Simplify360! 760 600 Admin

Solution Guru@ Simplify360 – 4 mins read We’ve held our breath and waited patiently for this exciting moment! Brands can now schedule and publish posts on Instagram using Simplify360, along with an array of other insightful features. So, How do you go about it? Our platform is built to ensure businesses are fully supported with […]

8 easy ways to Improve Customer Satisfaction in 2021
8 Easy Ways to Improve Customer Satisfaction in 2021
 8 Easy Ways to Improve Customer Satisfaction in 2021 500 400 Admin

Market experts and businesses define customer satisfaction as a measurement of how well a product or service meets up to or exceeds customer’s expectations. Noticeably the sudden spike in interest and focus on the importance of customer satisfaction occurred when social media established itself as a vital part of our lives. Nowadays, customers will post […]

5 Mistakes to Avoid while converting Social Media Followers Into Sales
5 Mistakes to Avoid while Converting Social Media Followers into Sales
 5 Mistakes to Avoid while Converting Social Media Followers into Sales 760 600 Admin

Over 3.61 Billion people are using Social Media, which is almost half the total human population, with an average person spending around 2-3 hours on social media every single day. So naturally, social media, especially platforms like Facebook and Instagram, have become the main place brands try to build up their customer base and grow […]

Customer Service KPIs & Metrics
10 Actionable Customer Service KPIs & Metrics to Measure in 2021
 10 Actionable Customer Service KPIs & Metrics to Measure in 2021 760 600 Admin

Solution Guru@ Simplify360 – 7 mins read The success of a business is driven by much more than just the product and the pricing. Consumer research suggests that investing in providing a holistic customer experience reaps more rewards. Customers are more likely to choose to do business with a company based on their customer service. […]

Customer Service Tips 2021
10 Tips for Customer Service in 2021
 10 Tips for Customer Service in 2021 760 600 Admin

Solution Guru@ Simplify360 – 7 mins read Customer service is the cornerstone of a successful business. No matter your business’s size, good customer service is one of the differentiating factors between success and failure. According to a study by Alliance Virtual Offices, 79% of consumers say customer service is a deciding factor when planning where […]

Social media and Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups
 Ultimate Guide: Social Media & Digital Customer Support for Startups 780 551 Admin

Solution Guru@ Simplify360 – 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business using social media to get help and a quick response. In the olden days businesses […]

Customer Experience Trends 2021
7 Customer Experience trends we will see in 2021
 7 Customer Experience trends we will see in 2021 780 551 Admin

Solution Guru@ Simplify360 – 6 mins read 2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer Experience is critical for any business’s success. Monitoring […]

Social media listening
6 goals your business can achieve with Social Listening
 6 goals your business can achieve with Social Listening 780 551 Admin

Solution Guru@ Simplify360 – 7 mins read There are several social media aspects that you could measure with social listening, so it’s possible to get perplexed. The first step to optimizing a social listening tool is to know precisely what you want to achieve. From understanding and tracking customer sentiment to setting up crisis management, […]

Simplify360 Online Reviews
A Guide: To understanding Online Review Management in 2021
 A Guide: To understanding Online Review Management in 2021 780 551 Admin

Solution Guru@ Simplify360 – 10 mins read. As 2020 comes to an end (FINALLY!) businesses have been looking at what they learned from the past year, and It’s safe to say online review management was on top of the list. Customers have had no choice but to rely on online reviews, across platforms like Google […]

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