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Digital Customer Service & Social Media Management

Customer service during the time of Corona!
 Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 – 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest. […]

Review Management
Location Review Management- 10 Ready Templates
 Location Review Management- 10 Ready Templates 1024 403 admin

  Solution Guru @Simplify360 – 10 min read Location reviews and review management are important for brands increasingly – both for SEO and to engage with reviews from brick and mortar stores. This includes local listings such as Facebook Reviews, Google Business reviews, Tripadvisor and Zomato. Replying to reviews is key for brand reputation and […]

Google Business messages
Google Business Messages for Exceptional Engagement
 Google Business Messages for Exceptional Engagement 720 720 admin

Solution Guru @Simplify360 – 3 min read Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides. Background Google has developed a conversation channel that allows customers to communicate with specific branches of […]

Web series India
Web series in India
 Web series in India 773 320 admin

Does Web Series in India cannibalize the linear TV dailies? Can the short-term web series on various sources over the top media services replace the Daily TV? All these questions are addressed in our in-depth analyzed Infographic across India Region, presented with clarity. Find out: Which web series was most appreciated by viewers across India […]

Instagram Cheat Sheet
[INFOGRAPHIC] Instagram Marketing Cheat Sheet
 [INFOGRAPHIC] Instagram Marketing Cheat Sheet 776 157 admin

Having insights is a crucial part of social media marketing strategy. Clarity on how consumers should be targeted can make all the difference to outcomes. Instagram being the most preferred medium for brands engagement can help your marketing team adopt a customer-centric approach. Read on the infographic to discover new ways to reach put to […]

Instafam
Data saving feature a Win-Win for both Instafam and Instagram!
 Data saving feature a Win-Win for both Instafam and Instagram! 400 400 admin

Instagram has a little-known feature to help users who are on the move use the app with more confidence and avoid major data usage. This feature is currently available for Android users. It helps users view the content of their choice with a considerable reduction in image loading time and in the overall data that […]

wchat
WeChat Stories
 WeChat Stories 512 250 admin

Chinese messaging superstar WeChat is testing a new feature with a limited user group on the “Top Stories” page. Users in a test group get a separate page that shows all the articles liked by them for the last 7 days (“Wow” tap). This can also be viewed in turn by friends.While these features are […]

whatsapp ads
Status Ads on WhatsApp by 2020!
 Status Ads on WhatsApp by 2020! 318 159 admin

WhatsApp finally confirms that Ads will be displayed on the status page. Recently at Facebook Marketing Summit held at the Netherlands, Facebook confirmed that WhatsApp status ads will be rolled out starting 2020. Olivier Ponteville, who attended the conference tweeted “WhatsApp will bring Stories Ads in its status product in 2020”. This news had trended […]

Customer Experience: Top 5 Free Social CRM Tools
 Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Simplify360 is recognized as Company of the Year 2017 for Social CRM
 Simplify360 is recognized as Company of the Year 2017 for Social CRM 150 150 admin

In the December issue of CIOReview, one of the leading magazine on enterprise solutions, Simplify360 has been recognized as a Company of the Year 2017 for Social CRM. As we move in 2018, customer experience management and customer analytic solutions has been gaining tremendous interest among CXOs of leading enterprises. Rohit Gupta, CEO and Co-founder […]

Types of Content that Helps You Drive Engagement on Social Media
 Types of Content that Helps You Drive Engagement on Social Media 700 300 admin

The world of content is bustling with increasing number of writers by the day leading to over 2 million pieces of blogs being published every day. Do you know how easy it makes for your content to get lost in the crowd? To ensure your content cuts through the noise and receives the attention it […]

Padmavati Crisis: Social Media Reacts
 Padmavati Crisis: Social Media Reacts 700 211 admin

Bollywood has been criticized time and again for the kind of movies made, since time immemorial. Although the Indian film industry has a dedicated censor board for inspection before they release, which in itself is bad enough, the people in India also enjoy taking law into hands. Something of the sorts has happened during the […]

What Measures Should Airline Companies be Taking After Indigo Dispute?
 What Measures Should Airline Companies be Taking After Indigo Dispute? 700 300 admin

IndiGo Airlines has been on the spot for the last few days, and more incidents of mishaps have just added fuel to the already raging fire. It’s almost like IndiGo is going through a rough phase and competitors are taking much advantage of the situation. Over the last few days IndiGo has been charged with […]

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