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Digital Customer Service & Social Media Management

5 Mistakes to Avoid while Converting Social Media Followers into Sales
 5 Mistakes to Avoid while Converting Social Media Followers into Sales 760 600 Admin

Over 3.61 Billion people are using Social Media, which is almost half the total human population, with an average person spending around 2-3 hours on social media every single day. So naturally, social media, especially platforms like Facebook and Instagram, have become the main place brands try to build up their customer base and grow […]

Customer Service KPIs & Metrics
10 Actionable Customer Service KPIs & Metrics to Measure in 2021
 10 Actionable Customer Service KPIs & Metrics to Measure in 2021 760 600 Admin

Solution Guru@ Simplify360 – 7 mins read The success of a business is driven by much more than just the product and the pricing. Consumer research suggests that investing in providing a holistic customer experience reaps more rewards. Customers are more likely to choose to do business with a company based on their customer service. […]

Customer Service Tips 2021
10 Tips for Customer Service in 2021
 10 Tips for Customer Service in 2021 760 600 Admin

Solution Guru@ Simplify360 – 7 mins read Customer service is the cornerstone of a successful business. No matter your business’s size, good customer service is one of the differentiating factors between success and failure. According to a study by Alliance Virtual Offices, 79% of consumers say customer service is a deciding factor when planning where […]

Social media and Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups
 Ultimate Guide: Social Media & Digital Customer Support for Startups 780 551 Admin

Solution Guru@ Simplify360 – 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business using social media to get help and a quick response. In the olden days businesses […]

Customer Experience Trends 2021
7 Customer Experience trends we will see in 2021
 7 Customer Experience trends we will see in 2021 780 551 Admin

Solution Guru@ Simplify360 – 6 mins read 2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer Experience is critical for any business’s success. Monitoring […]

Social media listening
6 goals your business can achieve with Social Listening
 6 goals your business can achieve with Social Listening 780 551 Admin

Solution Guru@ Simplify360 – 7 mins read There are several social media aspects that you could measure with social listening, so it’s possible to get perplexed. The first step to optimizing a social listening tool is to know precisely what you want to achieve. From understanding and tracking customer sentiment to setting up crisis management, […]

Simplify360 Online Reviews
A Guide: To understanding Online Review Management in 2021
 A Guide: To understanding Online Review Management in 2021 780 551 Admin

Solution Guru@ Simplify360 – 10 mins read. As 2020 comes to an end (FINALLY!) businesses have been looking at what they learned from the past year, and It’s safe to say online review management was on top of the list. Customers have had no choice but to rely on online reviews, across platforms like Google […]

Chatbots improving Customer service
How can Chatbots Transform Customer Service
 How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

COVID Customer service
Customer service during the time of Corona!
 Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 – 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest. […]

Review Management
Location Review Management- 10 Ready Templates
 Location Review Management- 10 Ready Templates 1024 403 admin

  Solution Guru @Simplify360 – 10 min read Location reviews and review management are important for brands increasingly – both for SEO and to engage with reviews from brick and mortar stores. This includes local listings such as Facebook Reviews, Google Business reviews, Tripadvisor and Zomato. Replying to reviews is key for brand reputation and […]

Google Business messages
Google Business Messages for Exceptional Engagement
 Google Business Messages for Exceptional Engagement 720 720 admin

Solution Guru @Simplify360 – 3 min read Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides. Background Google has developed a conversation channel that allows customers to communicate with specific branches of […]

Web series India
Web series in India
 Web series in India 773 320 admin

Does Web Series in India cannibalize the linear TV dailies? Can the short-term web series on various sources over the top media services replace the Daily TV? All these questions are addressed in our in-depth analyzed Infographic across India Region, presented with clarity. Find out: Which web series was most appreciated by viewers across India […]

Instagram Cheat Sheet
[INFOGRAPHIC] Instagram Marketing Cheat Sheet
 [INFOGRAPHIC] Instagram Marketing Cheat Sheet 776 157 admin

Having insights is a crucial part of social media marketing strategy. Clarity on how consumers should be targeted can make all the difference to outcomes. Instagram being the most preferred medium for brands engagement can help your marketing team adopt a customer-centric approach. Read on the infographic to discover new ways to reach put to […]

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