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We mean every word when we say great customer experience is crucial for long-term business success! On that note, we’ll tell you why we’ve developed this “CX Glossary.” While CX
Akshy Anbu
Imagine this: You’re a customer service agent, and your inbox is overflowing. Not with emails, but with…spreadsheets? Each spreadsheet holds a mountain of customer tickets, some color-coded, some underlined, and
simplify360
- 12 minutes read
What frustrates you more? Is it trying to contact a business and getting different responses where the responses are wildly different on phone, email and social media? Or, is it
simplify360
- 16 minutes read
Customer support services play a pivotal role in the success of enterprise-level B2B businesses. With the increasing complexities and demands of modern business operations, ensuring seamless and efficient customer support
