Create “WoW” experiences for your customers & agents.
We help

Agents collaborate and provide quicker resolutions with
one inbox for all customer queries.
Automate repetitive tasks and route tickets to the right teams
to increase agent productivity.
You understand your customers better with game-changing
insights and deliver customer delight.

5000+ Global Users Trust and Love Using Simplify360

Explore Simplify360’s end-to-end support, engagement & growth solutions.

Great support starts by being available.

Connect and engage with customers on channels they prefer in real-time.

Integrate all your customer support channels in one place. Never miss a customer conversation anymore.
Allow customers to get in touch with your business from channels they prefer. Facebook, Instagram, WhatsApp, Email and more.
Save customers from repeating themselves again. Personalize interactions with ready-to-access chat history across channels.

Better features & tools to make support a delight for agents.

Modern customer support platform to empower agents and make customer support a delight for them.

Allow agents to collaborate, monitor and respond to customer queries across platforms from one place. No more switching tabs.
Automatically route support tickets to the right teams. Accelerate customer service metrics and relevant support on the go.
Enable agents to deliver rich, meaningful interactions with access to customer conversation history across channels.

Increase agent productivity by 50% with AI chatbots.

Use conversational AI chatbots to automate most of your repetitive tasks. Set customer support on auto-pilot mode.

Make customers happy with instant responses & human-like interactions using self-learning, emotionally intelligent chatbots.
Reduce up to 30% customer support costs by promoting a self-service approach.
Intelligent AI system auto-deflects high-priority and complex tickets to human agents. All queries get the best, relevant support.

All-in-one social suite for publishing, listening & more.

Leverage social superpower with the all-in-one social suite. Grow your business using automated publishing and collect meaningful insights by listening to what customers want.

Align your business with customers' needs by listening to conversations on popular social platforms and forums.
Execute your social calendar on autopilot - collaborate, schedule and publish posts automatically with SimplySocial.
View game-changing social metrics in the analytics dashboard - mentions, brand influencers, post performance, brand influencers, etc.

End to end review management in one place.

Modern customer support platform to empower agents and make customer support a delight for them.

Build trust and improve sales figures by responding to online reviews on Facebook, Google, Yelp, eCommerce platforms, etc.
Improve search rankings and online visibility by responding to location-based reviews.
Increase app downloads and usage by monitoring and responding to app reviews on Playstore and App Store.