Plans & Pricing
We help startups and SMBs drive rapid growth and customer engagement.
Streamline
Customer Support
Monitor Online
Reviews
Protect Brand
Reputation
Improve Customer Satifaction
STANDARD
For individuals & small businesses.
US$ 50
per user/month
Addl. user @ UD $45 per/month
Maximum No of users : Upto 5
- Social media ticketing
- Email ticketing
- Review management
- Live chat & chatbot builder
- Youtube
- Google Playstore
- Appstore
- Google my business
- Live Chat
- Viber
- All-in-one inbox
- Auto Ticketing
- Ticket Merge, Split, and SPAM
- Ticket Tags
- Private Messaging
- Event Alerts
- Ticket Reminders
- Canned Responses
- Real-time Dashboards & Analytics
- Ticket Analytics
- Log-in Reports
- Reply Reports
GROWTH
For mid-size enterprises & growing startups.
US$ 90
per user/month
Addl. user @ UD $65 per/month
Maximum No of users : Upto 10
- Social media ticketing
- Email ticketing
- Review management
- Live chat & chatbot builder
- Surveys
(All Standard + Twitter+ WhatsApp)
- Youtube
- Google Playstore
- Appstore
- Google my business
- Live Chat
- Viber
- Everything in STANDARD +
- SLA Management
- Survey on Ticket Resolution & Analytics
- Auto Tagging
- Business Hours Definition
- Media Library
- Google Translate Plugin
- Chat GPT Plugin
ENTERPRISE
For large enterprises looking for a custom plan & priority support ,50+ Integrations
Maximum No of users : 10+ users
- Social media ticketing
- Email ticketing
- Review management
- Live chat & chatbot builder + custom chatbots + whatsapp
- Surveys
- Customisations
- Integrations and Access to API's
(All Standard + Twitter+ WhatsApp)
- Youtube
- Google Playstore
- Appstore
- Google my business
- Live Chat
- Viber
- Talk to sales for more than 15 channels & 15 location reviews
- Everything in GROWTH +
- TALK TO SALES FOR MORE INFO
Why choose Simplify360 for your business?
Do More With Less
Struggling to address customer queries with limited resources? Simplify360’s omnichannel CX enables you to connect with your customers seamlessly across multiple platforms.
Master Your Social Game
With more than 10 channels, Simplify360 empowers you to connect with your customers wherever they are. Our social media ticketing, scheduling, and listening tools help startups and SMBs thrive and expand.
Drive Value For Every Penny
Simplify360 offers the best price-to-performance ratio on the market. It provides solutions for review management, email, & social media ticketing and much more.
Tailored for SMBs and Startups
Keeping the various challenges that startups and small businesses face, Simpligy360 is built to ensure that you can deliver exceptional customer support. Use it once, keep it forever.
Compare Plan Features
Review Management
Standard
Growth
Enterprise
Location Based Reviews
Monitor reviews on major listing site such as Google, Yelp, Zomato and TripAdvisor
Ecommerce Reviews
Monitor review on major e-commerce platforms including Amazon, eBay, Trustpilot and more
Location Review Dashboard
View which locations, regions are performing well and which are not.
Monitor and Engage
Standard
Growth
Enterprise
All-in-one Inbox
View & respond to reviews and social comments all from one inbox
Read & Reply
Read & reply to reviews, comments or messages from all the sources in real-time
Tagging
Manually categorize reviews, comments or messages
Private Messaging
Chat live on all private messaging channels including messenger, Instagram chat and Twitter chat
Bulk Messaging
Reply to multiple post at once and ignore spam
Suggested Responses
Suggested responses based on category
Basic Automated Response
Auto respond to all reviews with basic rules
LiveChat
ChatBot
Analytics
Standard
Growth
Enterprise
Performance Dashboard
See an overview of key metrics (impressions, engagements and new followers, etc.)
Audience Demographics
Age, gender, and location
Tag Trends & Insights
Monitor performance & trends for specific tags
Channel Analytics
Track channel metrics to monitor the performance of each channel
Individual Post Analytics
See a history of all of your published posts, iterate, and evolve
Competitor Analytics
Get competitive insights on both local and global businesses
Automation & Productivity
Standard
Growth
Enterprise
Auto Tagging
Categorize reviews, comments or messages automatically based on preset rules
Digest Mailers
Get digest mails of incoming messages at frequencies that you like (Batched - Time Based)
Escalation Management
Single Click escalation and collaboration with your team mates, without them having to login into the product.
Intelligent Routing
Route your message to the right team, user based on skill, context of conversation, urgency, sentiment and many more factors.
2
4
Custom
Management Reporting Schedule
Schedule reports to go to various team members based on role
SLA Management
Manage responses & resolutions within defined SLA's
1
2
Custom
Queue Management
Manage your incoming tickets effectively. Give priority to what's important and move them to the right team.
Custom
Holiday Calender
Define your working hours and your teams working hours. Manage you SLA, TAT and Automations based on your working days.
Chatbot Builder (Website, In App)
Single Click escalation and collaboration with your team mates, without them having to login into the product.
AI ChatBots
Categorize reviews, comments or messages automatically based on preset rules
Custom
AI Routing
Route conversations based on intent detected.
Custom
Intregrations & Apps
Standard
Growth
Enterprise
2 Factor Auth
Two-factor authentication codes can be generated via SMS or Google Authenticator (available on iOS and Android)
Team Management
Standard
Growth
Enterprise
Team Dashboard
Track team metrics to monitor performance
Management Reporting
Get detailed metrics on your team (i.e. logins, replies, activities, performance, etc..)
Client Management
Seamlessly switch between multiple accounts and channels. No more logging in and out
Custom access & permissions
Manage which channels each user is invited to and their post-approval status
Support
Standard
Growth
Enterprise
Self-Service Knowledge Base
Access to our FAQ where you’ll find how-to guides, most popular questions, and video tutorials
Email Support
Fast and helpful support via email — a whole team of people cheering for you
Live Support
Custom
Customer Success
Standard
Growth
Enterprise
Interaction with CS
Access to our FAQ where you’ll find how-to guides, most popular questions, and video tutorials
1 hour
2 hour
Custom
Email Support
Fast and helpful support via email — a whole team of people cheering for you
Live Support
Custom
The best price to performance CX tool in the market
Simplify360 helps startups and Small Businesses to achieve rapid growth while promising the best customer experience for your brand.
Frequently Asked Questions
Social media ticketing converts customer queries from social platforms into manageable tickets in a central system, allowing businesses to efficiently prioritize and respond. This approach boosts customer satisfaction, builds strong relationships, and maintains a consistent online presence, essential for small businesses and startups.
Email ticketing transforms customer emails into trackable tickets on a central platform, ensuring queries are logged, assigned, and resolved efficiently. Ideal for small businesses and startups, it enhances organization, reduces response times, and improves customer experience.
Review management is the process of monitoring, analyzing, and responding to customer reviews. It's crucial for maintaining a positive online reputation, boosting customer trust, and gaining insights for product improvement, ultimately leading to increased loyalty and better brand perception.
AI chatbots help SMBs and startups by providing instant responses, reducing wait times, and enhancing customer satisfaction. They handle routine tasks, offer 24/7 support, free up human agents, and adapt for personalized responses. Implementing them streamlines operations, cuts costs, and gives a competitive edge in customer service.
