Yes, u heard it right social CRM is the thing to watch out for not only by international companies but now also by the Indian companies. Though there is nothing new in social CRM as it has been long adopted by many industries, but Indian companies are taking baby steps towards this trend. Services sector …
Why Companies Need to Raise Their Social CRM Statuses Read More »
BANGALORE, Feb 25, 2015: Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response time and performance of the executives with ease. This dashboard allows real-time interactions with customers on various social media channels through a single platform. Simplify360, which …
Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard Read More »
Royal Bank of Scotland is one of the retail banking subsidiaries of the Royal Bank of Scotland Group. They also operate with Natwest and Ulster Bank. In this post we will be looking at mostly the retail banking division of Royal Bank of Scotland. RBS has presence is most of the major social media platforms. …
Social Customer Service Review – Royal Bank of Scotland Read More »
Amazon has social media presence on Facebook, Twitter, Pinterest, Tumblr, Instagram, Quora, YouTube, Vine, LinkedIn and Google+. Sentiment analysis Buzz analysis Buzz share language-wise Buzz by Gender Buzz country-wise Hourly buzz rate Source Distribution -buzz Content Analysis- Facebook 1. Context based engagement with offers: Leveraging Oscar Event On March 1, Amazon asked its fans to …
Active on: Twitter, Facebook, Instagram and Pinterest Communication Strategy: Images, few videos Even though The Cheesecake Factory has official pages on Twitter, Facebook, Instagram and Pinterest, only the links to the Twitter and Facebook pages are posted on their website. The Cheesecake Factory is very interactive on social media. On Twitter they reply to tweets …
Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside …
How Social Media has disrupted BPO and Customer Service industry? Read More »
Negative comments on social media – it might have already happened to you and your brand. In the past, somebody might have posted or commented something negative about you on one of the social media channels. May be then you didn’t know how to go about it and had just let it go. By now …
50 ways to handle negative comments on social media Read More »
Social Media is undoubtedly the new age method of communication used by professional organizations and companies – big and small, to create a rapport between them and their customers. Each of these services has a singular property of its own which is quite distinct and so they are widely being used by various SMEs. When …
Reducing Customer Support hassle using Social Media Read More »
