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Servicing Customers Socially

Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard

BANGALORE, Feb 25, 2015: Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response time and performance of the executives with ease. This dashboard allows real-time interactions with customers on various social media channels through a single platform. Simplify360, which has a strong global customer base of over 100 clients, aims to take social media management to a whole new level.

This Customer Service Dashboard encompasses various features which enables individual working on Social CRM platforms, to carry out multiple functions on social media from a single point of control, namely task assignment, automated complaint/case routing, intelligent prioritization, performance measurement and more.

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Unlike other Customer Service software, which provides one-dimensional research results, the Simplify360 integrated dashboard serves various areas such as Customer Research, Customer Support, Customer Engagement, Customer Agent Monitoring and the like.

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“Actionable insight is something we have always been striving to achieve at Simplify360. The focus on simplicity, ease of access to data and improved layout will make the new dashboards indispensable for all industry use-cases that we cater to”, says Rohit Gupta, CTO at Simplify360. “We already see our BPO customers are able to identify topics, spikes in conversation and problem areas quicker, giving them an ability to resolve cases and manage crisis well in advance”, he added.

The latest developments to our dashboard allow you to keep your customers satisfied. Facilities which help segregate the comments and complaints through auto tagging, allow responding to your customers quickly and with ease, so you stay ahead of your competitors, always.

Bhupendra Khanal, CEO at Simplify360 says, “Social Media has become the preferred choice of complaining and anger venting place for customers. This is scary as those messages are public.” He adds, ”Companies need sophisticated Social Contact Centre to handle this situation, and new dashboards in Simplify360 are built to provide required intelligence quickly and in the most action oriented way”.

About Simplify360

Simplify360 is a leading social business intelligence firm; our latest offerings are Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. We enable businesses to perform Online Reputation Management, Customer Service, Community Management, Social Media Research & Brand Auditing; Online Sales Lead Generation, and Consumer Sentiment Analysis.

We have already provided solutions through their tool for industry leaders like Viacom18, Bacardi, Star TV, HDFC Bank and ITC Foods. Simplify360 is also the only company to work with the top media agency groups in the world like WPP and Publicis.

For demo please contact Simplify360 India Sales at contact@simplify360.com or simply sign up here: http://marketing.simplify360.com/real-time-customer-support-interface/