There are several options for understanding customer satisfaction, experience, and how customers feel about your brand. Customer effort surveys are one of the most insightful customer satisfaction surveys businesses use.
What is the most important thing you can do to improve Customer Satisfaction? The answer is as evident as it is disregarded: Improve Customer Service. Regardless of how great your product or service is or how talented your team is, one of the few things that customers are most likely to observe and remember is …
If you’ve ever purchased a product from Zappos.com , you know the company isn’t over flashy. It’s merely an online retail store showcasing famous, branded products such as Calvin Klein bags and Adidas running shoes. On the outside, Zappos appears to be an average retail company with a presence that’s similar to its rivals. And …
5 Customer Service Strategies from Zappos’ Success Read More »
Delivering perfect customer service has recently become a sort of obsession for businesses, and it’s justifiable since all it takes is one bad experience for a customer to swear off your business. With the increase of competition, customer service is the key differentiator and is more critical than ever. It can be challenging to deliver …
10 Customer Service Challenges and how to conquer them Read More »
Businesses are going in hard with their investments into the digital customer experience to level up from the competition and become customer experience-centric. WhatsApp Business automation offers robust capabilities that help businesses drive customer service beyond the norm and accelerate resolutions. Losing customers over poor customer service is an expensive loss; acquiring new customers is …
Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs. Now that personalization and humanization of automated customer service is not a significant concern, the only thing …
Today’s customers expect nothing less than perfection from businesses, especially when it comes to customer service. A report by American Express indicated 7 out of 10 consumers say they have spent more money to do business with a company that delivers great service. Having a reliable and effective customer service strategy can help reduce customer …
6 Steps to Develop a Robust Customer Service Strategy Read More »
Over 3.61 Billion people are using Social Media, which is almost half the total human population, with an average person spending around 2-3 hours on social media every single day. So naturally, social media, especially platforms like Facebook and Instagram, have become the main place brands try to build up their customer base and grow …
5 Mistakes to Avoid while Converting Social Media Followers into Sales Read More »
Solution Guru@ Simplify360 – 7 mins read The success of a business is driven by much more than just the product and the pricing. Consumer research suggests that investing in providing a holistic customer experience reaps more rewards. Customers are more likely to choose to do business with a company based on their customer service. …
10 Actionable Customer Service KPIs & Metrics to Measure in 2021 Read More »
