Social Media Customer Service Archives - Page 3 of 3

Simplify360 powers Social CRM with automatic message Prioritization

Featured, Product Updates, Social CRM / By simplify360

Simplify360, the leading Social Media Management Platform for Social Business Analytics and Multichannel Engagement has launched latest version with additional user friendly feature on message prioritization. This is an essential feature which can boost its social CRM capability. With this change the conversations coming into the system are prioritized automatically for easy selection of messages …

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Simplify360 launches Tumblr Integration

Featured, Product Updates, Social CRM / By simplify360

Simplify360’s just launched its Version 4.2. We have integrated Tumblr to the existing platforms. With the new Tumblr integration, we assure you better and more conversations tracking. Posts from Tumblr will be tracked from Tumblr public posts and public conversations will be tracked based on tags created on Tumblr. In addition to tracking public blog …

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Simplify360 enhances Social Contact Center solution with advanced automation and prioritization.

Featured, Product Updates, Social CRM / By simplify360

Simplify360 today announced its new list of features with functionalities, to take the existing social customer service to the next level. Currently, social customer service is being executed in companies with high priority. Social Media has become synonymous with customer service – customers choose social media for raising their complaints and issues. One of the …

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Take care of your customers or someone else will

Featured, Social CRM / By simplify360

Suppose, your airline informs you at midnight that your flight to Bangalore has been cancelled, and making it even worse, they ask you to re-book the two tickets you booked on two separate flights!!! To vent out your annoyance, you search the web to find out the airline’s Facebook/Twitter handle to report the issue. You …

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