Active on: Facebook, Twitter, Instagram, Pinterest, Google+ and YouTube Communication Strategy: Images P.F. Chang’s does not make daily updates on either Facebook or Twitter, but content is uploaded thrice a week. There are similar updates on both of these…
Headquartered in London, Standard Chartered is a multinational banking and financial services company founded in 1969. Standard Chartered operates in over 70 countries and has more than 1700 branches worldwide, serving people around the world. They stay connected to customers…
Owned by the Sun Group of India, SpiceJet is an Indian low-cost airline and the fourth largest airline in India. Their vision is to address and ensure that flying becomes affordable for everyone. On social media, SpiceJet has around 7.03M…
Verizon is one of the leading American telecommunication company with customer base more than 290 million. They provide various wireless services including internet and TV. On Social Media, the brand has around 1.42 M followers on Twitter and 7.1 M…
Being a HDFC bank customer, writing a customer service review is pretty interesting. 🙂 Not many may know that HDFC or The Housing Development Finance Corporation Limited was amongst the first banks to receive an approval from RBI to set…
AT&T is the largest telecom provider in the United States with more than 250 M mobile customers. On Social Media, the brand has around 552 K followers on Twitter and 5.7 M fans on Facebook. On the main website of…
ICICI Bank is an Indian multinational banking and financial services company headquartered in Mumbai. With a second largest market capitalization, it has more than 3K+ branches and 11K+ ATM machines. Such large scale services definitely demands a strong customer service and support system. ICICI Bank has…
‘To Fly. To Serve’. Indeed British Airways is serving by flying with over 183 destinations around the world. It is one of the largest flag carrier airlines in the United Kingdom with a fleet size of 285, the largest in…
eBay India is an online market place which enables trade on a local, national and international basis. The Indian branch is located in Mumbai but its main head quarter is in San Jose, California. With ecommerce booming in India, e-commerce…
One of the fastest growing domains in the retail industry, online shopping has become a trend now. Amazing shopping experience from the comfort of home is what makes it so popular among the audience. Myntra, is one of the largest…
FROM OUR CX EXPERTS
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