Engaging with customers is one of the most important aspects to maintain a good brand name. It is also one of the major issues that most companies find challenging. However, the customer relationship aspect of business is constantly evolving and the shift from “Traditional CRM” to “Social CRM” has taken “customer relationship management” as a …
4 Ways to Differentiate Between Traditional and Social CRM Read More »
Simplify360, the leading Social Media Intelligence firm, in its version 4.2 launched advanced features like profile without keywords, source selection of a profile and message history. These advanced features can help the tool with social media monitoring and CRM. With these features the tool has become much more flexible to work with and is expected …
Simplify360 ups its Contact Centre Offering brings Noise Filter and Message History Read More »
Simplify360, the leading Social Media Management Platform for Social Business Analytics and Multichannel Engagement has launched latest version with additional user friendly feature on message prioritization. This is an essential feature which can boost its social CRM capability. With this change the conversations coming into the system are prioritized automatically for easy selection of messages …
Simplify360 powers Social CRM with automatic message Prioritization Read More »
Simplify360’s just launched its Version 4.2. We have integrated Tumblr to the existing platforms. With the new Tumblr integration, we assure you better and more conversations tracking. Posts from Tumblr will be tracked from Tumblr public posts and public conversations will be tracked based on tags created on Tumblr. In addition to tracking public blog …
Simplify360 today announced its new list of features with functionalities, to take the existing social customer service to the next level. Currently, social customer service is being executed in companies with high priority. Social Media has become synonymous with customer service – customers choose social media for raising their complaints and issues. One of the …
