There are several options for understanding customer satisfaction, experience, and how customers feel about your brand. Customer effort surveys are one of the most insightful customer satisfaction surveys businesses use.
The customer service industry is growing increasingly competitive. Today’s customers can have a lot of influence, they also possess more knowledge and can hold companies to higher standards. Customer service is key to growing your business. That means offering consistent omnichannel support. Recent research shows that companies that provide consistently good service can retain 89% …
10 Easy Ways to Improve Omnichannel Customer Experience Read More »
2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer Experience is critical for any business’s success. Monitoring the trends and new developments in customer …
7 Customer Experience trends we will see in 2021 Read More »
Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, …
Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it …
Customer Experience: Top 5 Free Social CRM Tools Read More »
So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a complaint/query raised by the customer or prospect has been provided with a solution within the …
Quick Tips About Customer Experience Sustainability Read More »
With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says, companies need to move from touch points to journeys, to improve customer experience. Yet, a few industries consider CX as …
Top 5 Industries that Doesn’t Understand Customer Experience Read More »
What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on the journey instead of touch points to improve the experience. Yet, sometimes managers …
Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller brands extract much more from social media. Most brands today have started incorporating …
