Solution Guru @ Simplify360 - 3 mins read
Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, the importance of online ChatBots has become apparent.
Using ChatBots, businesses can communicate and resolve customer issues instantly. By streamlining a manual and time-extensive process, you can become time-efficient and cost-effective while providing excellent customer service.
What can ChatBots do for your business?
As ChatBots are able to augment human productivity and provide 24/7 service, businesses don’t need to keep their customers waiting on the phone or wait for several hours before they get a response. With online ChatBots, customers’ expectations of hassle-free customer support can be achieved successfully.
Customer support ChatBots are specifically designed to ensure customer self-service and escalate issues to live agents if required.
How can ChatBots improve your customer service?
Oftentimes customers have minor issues and require direction to find the resource they need; ChatBots help guide customers to FAQ articles or other sources depending on the query. This is done through keyword and phrases identification in customers messages. The bot can be trained to give various responses and solutions based on customer needs in the brand’s preferred tone. It can also be trained to address specific groups of customers, like newly onboarded customers.
Benefits of Using ChatBot
Scalability: More customers can be helped efficiently and in a cost-effective manner. Using ChatBots can help a business support a growing customer base by providing multilingual service across all digital platforms.
24/7 Customer Support: A major plus point in the eyes of customers, is having reliable and accessible customer service. It encourages customers to resolve issues at their convenience without the concern of working hours.
Consistency and refinement: Unlike humans, ChatBots produce consistent results regardless of external factors such as ticket volume. There are constant new developments and improvements that can be made to the ChatBot’s responses to address a diverse customer base.
Make the switch to Omnichannel ChatBots across WhatsApp, Email, Web/Live chat and In-app chat with Simplify360!