We’ll quickly tell you the reason why we decided to come up with this article on empathy statements for customer service. When we sent an email about our recent guide (empathy in customer service), we received quite a number of…
Empathy in customer service - this is what most businesses lack today! Good customer service is great! Fast responses, appropriate solutions, it’s all good. But how many times have you felt that something is missing in a support interaction even…
It’s great knowing that you’re trying to become a customer-centric company. Because today, a company that focuses strongly on exhibiting a customer-centric culture is the one that’s known to make huge profits, build a loyal customer base and thrive in…
Having a hard time dealing with difficult customers? Well, you’re not the only one! Others are reading this article simultaneously as you do! One moment a customer tells you “Thanks so much! You were really helpful today!” And the next…
The chatbot adoption rate is super-high and businesses are using chatbots for a number of reasons today - customer support, lead generation & engagement, onboarding sessions, appointment scheduling and more! We’ve covered 9 chatbot best practices here that’ll help you…
Conversational AI platforms have been the talk of the town in recent years. A lot of businesses today use conversational platforms to deliver customer support. With the omnichannel customer support approach taking over, more and more conversational AI solutions are…
The chatbot adoption rate is super high and statistics say that almost 80% of businesses will be using some form of chatbot by 2022. While that’s crystal clear, here’s the next part - businesses often end up asking the question,…
Why do chatbots fail? If you think you’re the only one who is worried about chatbot fails and asking this question, remember, you’re not alone! Chatbots and AI chatbots have created quite the revolution, trying to put an end to…
Chatbots have become the revolutionary game-changer for businesses and customer service agents today! Since its first introduction in 1966, chatbots have come a long way. Today we are at a phase where the transition is happening from chatbots to AI…
Do people use chatbots? This was a question we came across on a forum. Isn’t that strange? The chatbot adoption rate has skyrocketed the past few years and more than 1.4 billion people are using chatbots now! But questions like…