Customer service is no longer a post-sale activity, it’s a part of the entire customer experience. To stay relevant and stand out, brands need to offer support before customers decide to make a purchase and well after they make the purchase. In the current customer-centric culture, companies can no longer think of customer service as …
10 Social Customer Service Examples You Can Learn From Read More »
The world of content is bustling with increasing number of writers by the day leading to over 2 million pieces of blogs being published every day. Do you know how easy it makes for your content to get lost in the crowd? To ensure your content cuts through the noise and receives the attention it …
Types of Content that Helps You Drive Engagement on Social Media Read More »
Bollywood has been criticized time and again for the kind of movies made, since time immemorial. Although the Indian film industry has a dedicated censor board for inspection before they release, which in itself is bad enough, the people in India also enjoy taking law into hands. Something of the sorts has happened during the …
Hashtag campaigns and general usage of hashtags is often considered as the cooler and more powerful way of expressing opinions about a certain thing (images and videos as well) or experience. Over the years however, hashtags have been used and overused and in a lot of cases even gone extremely wrong. While today’s millennials live …
It’s festive season and online shopping sites are buzzing with new collections in every category. Customers are constantly comparing and making choices, selecting one site over the other, one brand over the other, trying to strike the best deal. In fact, all online shopping sites are constantly running campaigns, related to sales and offers to …
HOW TO BUILD LOYAL CUSTOMERS OUT OF ONLINE SHOPPERS? Read More »
NEW DELHI, September 7, 2017: Simplify360, leading social customer service platform, announces the opening of its new branch office in Delhi, for better market access and coverage. As an opening stunt, Simplify360 has on-boarded OneClick Technologies, a premium software solution provider for knowledge management and customer experience management, as a full-time partner. Simplify360’s operations out of the new …
Simplify360 Sets up Sales Office in Delhi, On-boards OneClick Technologies as a Partner Read More »
Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller brands extract much more from social media. Most brands today have started incorporating …
You might be doing a lot of activities on social media, including social crm, but how do you know whether you are doing it right or not. Therefore, you need to measure your performance by keeping track of various metrics. Numbers are the only proof you will have in the end, to prove your success …
An excellent product or great service’s accountability is directly proportional to the amount of sales it makes. Higher the usage of a product, people tend to trust the product more and opt for it, in fact in many cases even upping their budget margins for great returns on investment. To make sure that your brand …
How to identify and grow your social media leads? Read More »
