Simplify360 today announced its new list of features with functionalities, to take the existing social customer service to the next level. Currently, social customer service is being executed in companies with high priority. Social Media has become synonymous with customer service – customers choose social media for raising their complaints and issues. One of the …
CRM integration helps bring sales and marketing teams closer Simplify360, a leading Social Business Intelligence company, announced their integration with Salesforce.com. This integration will allow Simplify360 customers to export social conversations to their Salesforce account as a Lead or Case, thereby closing the loop of Social CRM. As social media is being implemented across the …
Simplify360 integrates with Salesforce.com for managing Social CRM Read More »
Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phase of a customer service industry. Though social media is not making the industry go upside …
How Social Media has disrupted BPO and Customer Service industry? Read More »
In a Q4 2011 survey of worldwide online consumers, Oracle found that online users valued having a number of pathways to customer service support, including through social media, click-to-call services and instant messaging. Today, customers are talking about you with other customers and prospects in open platforms like Twitter, Facebook Pages and Forums. People are …
