Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it …
Customer Experience: Top 5 Free Social CRM Tools Read More »
IndiGo Airlines has been on the spot for the last few days, and more incidents of mishaps have just added fuel to the already raging fire. It’s almost like IndiGo is going through a rough phase and competitors are taking much advantage of the situation. Over the last few days IndiGo has been charged with …
What Measures Should Airline Companies be Taking After Indigo Dispute? Read More »
Twitter was built on the concept of following people and keeping track of what they are doing in their life. People follow only those who are either going to provide them entertainment, will keep them informed about certain topics they wish to know more about or people they look up to. These people who have …
Influencer Marketing in 2017 and Social CRM Influencers You Should Follow Read More »
With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says, companies need to move from touch points to journeys, to improve customer experience. Yet, a few industries consider CX as …
Top 5 Industries that Doesn’t Understand Customer Experience Read More »
According to a research conducted by ReportsnReports, the social media analytics market is predicted to grow from USD 2.71 billion in 2017 to USD 9.54 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 28.6%. That’s huge! “ Browse 80 Market Data Tables and 44 Figures spread through 186 Pages and in-depth TOC …
An excellent product or great service’s accountability is directly proportional to the amount of sales it makes. Higher the usage of a product, people tend to trust the product more and opt for it, in fact in many cases even upping their budget margins for great returns on investment. To make sure that your brand …
How to identify and grow your social media leads? Read More »
Too many brand mentions, unorganized brand data and multiple actions on various posts leaving you confused? How about we tell you, we have created a dashboard which lets you visualize all your brand posts and their performance in an organised manner!Simplify360 announces the arrival of it’s all new brand post analysis dashboard which enables you …
Simplify360 Innovates on Brand Analysis and Email Workflow Management Read More »
Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!
The most common phrase used by most youngsters today – out of hunger – is “Let’s order food online”. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition …
Swiggy has the “Fastest Response Time” on Social Media Read More »
