Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it …
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Amazon.com, Inc. is an American international electronic commerce company with headquarters in Seattle, Washington, United States. It is the largest Internet based company in the United States. [Wikipedia] They have a good presence in the major social networks. They also have a dedicated customer care handle on Twitter. Element 1 – Tone of Messaging The …
Active on: Facebook, Twitter, Instagram, Pinterest, Google+ and YouTube Communication Strategy: Images P.F. Chang’s does not make daily updates on either Facebook or Twitter, but content is uploaded thrice a week. There are similar updates on both of these platforms which are mostly about new dishes, specials and promotional offers. Their focus is on driving …
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Active on: Twitter, Facebook, Instagram and Pinterest Communication Strategy: Images, few videos Even though The Cheesecake Factory has official pages on Twitter, Facebook, Instagram and Pinterest, only the links to the Twitter and Facebook pages are posted on their website. The Cheesecake Factory is very interactive on social media. On Twitter they reply to tweets …
Headquartered in London, Standard Chartered is a multinational banking and financial services company founded in 1969. Standard Chartered operates in over 70 countries and has more than 1700 branches worldwide, serving people around the world. They stay connected to customers and fans on social media through Facebook, Twitter and Linkedin. Element 1- Tone of messaging …
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Owned by the Sun Group of India, SpiceJet is an Indian low-cost airline and the fourth largest airline in India. Their vision is to address and ensure that flying becomes affordable for everyone. On social media, SpiceJet has around 7.03M likes on Facebook and around 15.3K followers on Twitter. As of now they are only …
Verizon is one of the leading American telecommunication company with customer base more than 290 million. They provide various wireless services including internet and TV. On Social Media, the brand has around 1.42 M followers on Twitter and 7.1 M fans on Facebook. In addition to this, Verizon also has dedicated Twitter profile for customer …
Being a HDFC bank customer, writing a customer service review is pretty interesting. 🙂Not many may know that HDFC or The Housing Development Finance Corporation Limited was amongst the first banks to receive an approval from RBI to set up a bank in the private sector.Without a doubt, HDFC is one of the most popular …
AT&T is the largest telecom provider in the United States with more than 250 M mobile customers. On Social Media, the brand has around 552 K followers on Twitter and 5.7 M fans on Facebook. On the main website of At&T, besides public social networks, they have dedicated forums for specific products and services. This …
