Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it …
Customer Experience: Top 5 Free Social CRM Tools Read More »
Everybody understands that the strongest pillar to keep a business growing strong is to keep its customers happy and satisfied, but how many of us understand that with this come a number of responsibilities. Maintaining loyalty, taking accountability for action, making your customers feel important, reward them for being loyal and more. So, why is …
It takes five steps for social media listening to deliver the business objectives for an organization. In the first step, we define the target queries and listen to online conversations about the brand, in the next step we derive consumer insights and evaluate them to check their validity. Once we validate, we craft the social …
Ten things brands can achieve through social media listening Read More »
Nearly, all your customers will Google about your company, will go through its history and background before pursuing any business with you. Clients are “reputation seekers” and they look forward for a reliable & trustable company in order to “feel safe” with an organization whom they intend to business with. Your online reputation will determine …
5 critical steps for your Online Reputation Management Read More »
It was one of those incidents which picked up on social media and ended up on mainstream media. This has opened up an altogether new face of social media crisis for all the brand owners. We think that this particular incident can serve as a learning opportunity for all the community managers, and especially the …
Social Media Pulse: The case of customer outrage against Lemp brewpub on social media Read More »
Social Media Monitoring Dashboards are the futuristic way of looking into your business scenarios and using it to make business decisions. But there are lot of challenges in setting up social media monitoring dashboards. This presentation will take a look into the brief of it. How to set-up your social media monitoring system? View more …
How to set-up your social media listening system? Read More »
