Airtel

 Social Customer Service Review – Airtel

Airtel is an Indian multinational telecommunications services company, headquartered in New Delhi, India. It provides mobile prepaid/post paid, broadband and Digital TV services. Being a telecom company, Airtel has to field hundreds of customer queries on a daily basis on social media platforms which requires the customer service team to be on their toes every …

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Airtel highest gainer, Tata Docomo biggest loser of MNP

With 2.03 Million­­1 requests for mobile number porting in June alone, companies like Tata Docomo are getting the hardest hit of the newly introduced mobile number portability (MNP) as per the study by Simplify360. Out of all the people expressing or who have switched to other networks, 26% of customers belong to Tata Docomo. However …

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