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Twitter Vine: Twitter’s inroads into the Short Video sharing marketplace

Social CRM / By

Twitter has introduced Vine, a mobile service that lets twitter users to capture and share short videos, in January this year. Twitter Vine, like tweets has a limit of 6 seconds. Twitter allows vines on its platform to encourage creativity, emotions and moods. It seems like Twitter is going to revolutionize the marketplace with the …

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Using Social Media for Customer Service

Social CRM, Social Customer Service / By

In a Q4 2011 survey of worldwide online consumers, Oracle found that online users valued having a number of pathways to customer service support, including through social media, click-to-call services and instant messaging. Today, customers are talking about you with other customers and prospects in open platforms like Twitter, Facebook Pages and Forums. People are …

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