Businesses are going in hard with their investments into the digital customer experience to level up from the competition and become customer experience-centric. WhatsApp Business automation offers robust capabilities that help businesses drive customer service beyond the norm and accelerate…
Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs. Now that…
Fast and immediate responses in customer service is no longer an expectation, it’s the norm now. Customers understand their value to a business, so they expect businesses to ensure they have a great experience. The financially beneficial strategy that businesses…
Solution Guru@ Simplify360 - 7 mins read The success of a business is driven by much more than just the product and the pricing. Consumer research suggests that investing in providing a holistic customer experience reaps more rewards. Customers are…
Solution Guru@ Simplify360 - 7 mins read Customer service is the cornerstone of a successful business. No matter your business’s size, good customer service is one of the differentiating factors between success and failure. So, we have put together a…
Solution Guru@ Simplify360 - 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business…
Solution Guru @ Simplify360 - 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer…
Solution Guru @Simplify360 - 3 min read Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides. Background…
Solution Guru @ Simplify360 - 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry run headlong into a once in…
Asking the right questions is as important as providing quick customer service, to earn customer loyalty. The journey to providing great customer experience starts with a few questions, some asked by the customer and some by the brand. These questions…