Modern Customer Support has undergone a massive transformation in the last decade. Today, your customers want immediate support. And, having a high first call resolution rate is your key to providing just that.
Today, a business is all about customer service. In this guide, we’ve come up with 13 customer service tips that’ll help you deliver excellent customer support around the year.
Having a proper customer onboarding process in place can give a lot of benefits to your business. Put short, good customer onboarding experiences pave the way for loyal customers, improved customer retention rates and better customer relationships. In this article,…
Live chat is slowly becoming the go-to mode of communication between a customer and a business, thanks to the number of benefits a live chat software can provide. In fact, 41% of customers prefer to get in touch with a…
How to choose the best live chat software? This is the next question people tend to ask once they understand what a live chat software is and how it could prove to be useful for their business. Well, in this…
Looking for the best live chat software for your business? Well, it definitely isn’t a walk in the park! The options are plenty to choose from. But we’ve made it super easy for you with this article! Let’s get started!
There is a universal company growth receipt: the happier your customers, the more they buy. Ignoring customers' complaints costs businesses up to $62 billion per year. Brands that constantly improve their customers' experience get 20% and more sales growth. Good…
Customer support is one of the most crucial aspects of a business today. Implementing the best help desk practices for your business results in satisfied customers, improved agent productivity, better customer service metrics, a great brand reputation and a loyal…
Your support agents are the first line of contact for your customers in times of distress. And how they handle the scenario reflects on how customers perceive your brand. This is exactly why you should improve agent productivity and make…
Building trust with customers is not an overnight task. It’s a step-by-step process that needs focus and consistency. We’ve mentioned the 8 ways that will help you boost your customer trust and build long-term relationships.