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Category: Customer Service

 10 Best Ways to Improve Your First Call Resolution
August 26, 2022 Customer Service

10 Best Ways to Improve Your First Call Resolution

Modern Customer Support has undergone a massive transformation in the last decade. Today, your customers want immediate support. And, having a high first call resolution rate is your key to providing just that.

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 13 Customer Service Tips You Should Practice to Offer Great Support
August 18, 2022 Customer Service

13 Customer Service Tips You Should Practice to Offer Great Support

Today, a business is all about customer service. In this guide, we’ve come up with 13 customer service tips that’ll help you deliver excellent customer support around the year.

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 7 Best Customer Onboarding Practices You Should Start Following Today
August 11, 2022 Customer Service

7 Best Customer Onboarding Practices You Should Start Following Today

Having a proper customer onboarding process in place can give a lot of benefits to your business. Put short, good customer onboarding experiences pave the way for loyal customers, improved customer retention rates and better customer relationships. In this article,…

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 Top 10 Benefits of Live Chat for Customer Service
July 22, 2022 Customer Service

Top 10 Benefits of Live Chat for Customer Service

Live chat is slowly becoming the go-to mode of communication between a customer and a business, thanks to the number of benefits a live chat software can provide. In fact, 41% of customers prefer to get in touch with a…

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 How to Choose the Best Live Chat Software for Your Business
July 15, 2022 Customer Service

How to Choose the Best Live Chat Software for Your Business

How to choose the best live chat software? This is the next question people tend to ask once they understand what a live chat software is and how it could prove to be useful for their business. Well, in this…

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 7 Best Live Chat Software You Should Use for Your Business
July 8, 2022 Customer Service

7 Best Live Chat Software You Should Use for Your Business

Looking for the best live chat software for your business? Well, it definitely isn’t a walk in the park! The options are plenty to choose from. But we’ve made it super easy for you with this article! Let’s get started!

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 How to Catapult Your Customer Support in 2022
June 28, 2022 Customer Service

How to Catapult Your Customer Support in 2022

There is a universal company growth receipt: the happier your customers, the more they buy. Ignoring customers' complaints costs businesses up to $62 billion per year. Brands that constantly improve their customers' experience get 20% and more sales growth. Good…

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 10 Help Desk Best Practices You Should Be Implementing Now
June 10, 2022 Customer Service

10 Help Desk Best Practices You Should Be Implementing Now

Customer support is one of the most crucial aspects of a business today. Implementing the best help desk practices for your business results in satisfied customers, improved agent productivity, better customer service metrics, a great brand reputation and a loyal…

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 7 Effective Steps to Improve Agent Productivity
April 22, 2022 Customer Service

7 Effective Steps to Improve Agent Productivity

Your support agents are the first line of contact for your customers in times of distress. And how they handle the scenario reflects on how customers perceive your brand. This is exactly why you should improve agent productivity and make…

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 8 Effective Ways to Build Trust With Customers and Boost Loyalty
March 25, 2022 Customer Service

8 Effective Ways to Build Trust With Customers and Boost Loyalty

Building trust with customers is not an overnight task. It’s a step-by-step process that needs focus and consistency. We’ve mentioned the 8 ways that will help you boost your customer trust and build long-term relationships.

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