100 Foolproof Review Response Templates For You to Use

What would you say if we told you that “Online Customer Reviews are the Digital Equivalent of Word of Mouth Marketing?”

We assume you’re going to agree with the statement – no questions asked!

Online reviews prove to be a great deal for businesses today – positive online reviews can help drive sales, increase brand awareness and build trust amidst the audience.

And negative online reviews can tarnish your brand, decrease your sales figures and drive away customers. Which is exactly why you’ve got to RESPOND TO ONLINE CUSTOMER REVIEWS.

Responding to your customers’ reviews is an essential part of review management. It clearly shows that you care for your customers’ feedback and respond to them promptly.

You also get to,

• Project your brand as customer-centric
• Handle the outcome of negative reviews
• Strengthen the relationship between your business and customers
• Turn dissatisfied customers into loyal customers
• Increase brand reputation, build a loyal customer base and double the customer lifetime value.

And here comes the catch – responding to online customer reviews can be hard! The last thing you want is an agitated customer getting even more frustrated by looking at your response.

Responding to customer reviews is important. But what’s more important is that you respond to them in an appropriate way, with all the elements a response should have.

Great responses can help you win customers for life. And luckily for you, we’ve come up with this 100 review response templates guide to help you respond to online reviews!

We’ve included review response templates to customer reviews based on Location, App & eCommerce platforms. We’ve also included a few general review response templates that are based on different scenarios.

All you need to do is, choose the review response template you find most relevant, tweak it a little to suit your needs and then respond to customer reviews – as simple as that!

So, let’s get started. First, let’s quickly look at the best practices for responding to online reviews and then we’ll get to the review response templates part!

Best Practices to Respond to Online Reviews

While responding to online reviews, you can generally classify them into three categories,

Positive Reviews: These kinds of reviews are left by customers who love your product or service. It could also be because of a special moment (“WoW” Moment) they liked so much.

Mixed Reviews: These are reviews where your customers don’t feel positive about your business. But not negative as well. Mixed reviews, most of the time, include feedback in them.

Negative Reviews: These are reviews you need to handle with the utmost care. Negative reviews are most likely because your customer has had a bad experience with your product or service.

Fake Reviews: These reviews could be from your competitors or simply people who have this as a routine. Again, handling fake reviews need utmost care and attention.

You’ve got to take a different approach for every single type of review. For example, you cannot use a mixed tone on negative reviews – you should either apologize or be empathetic. Similarly, every type of review requires you to assess the scenario and make the best call based on your expertise.

Here are some best practices to respond to online reviews.

Best Practices to Respond to Positive Reviews

• The first step should be to thank your customer for taking the time to write a review for your business – use pleasing words and tell them how much you loved their positive review.
• Agree with and acknowledge the review – shows to the public audience that your business is providing good service.
• Assure your customer that customer satisfaction is your top priority and you’ll strive to provide the same kind of service in the future as well.
• Thank the reviewer one final time and you’re pretty much done with the review.

Those are the practices you should follow when you respond to positive customer reviews.

Best Practices to Respond to Mixed Reviews

• Always make it a point that you greet and thank the reviewer for spending the time to write a review.
• If the review looks positive for most part, acknowledge the same and explain that’s the way you provide service. As for the negative part, apologize and tell them you’ll improve based on their feedback.
• If the review looks negative for most part, try taking up the conversation to a private channel. Offer contact details and ask the customer to get in touch in the most gentle way possible.
• And finally, thank the reviewer before signing off. If you are a support agent, make sure to add your name at the end of the review response.

Best Practices to Respond to Negative Reviews

• You should start with an apology here. And at the same time, thank the reviewer for sharing their concern – state that such reviews will help improve your products or service.
• If you find the review to be genuine (not fake), investigate and explain to the customer why such a thing happened – owe up to the situation.
• Continue explaining what you’re going to do to resolve the situation at hand.
• Provide contact information so that the reviewer can follow up regarding the status in the future. If the issue needs further explanation, try transferring the conversation to a private channel.
• Finally, thank the customer.

Best Practices to Respond to Fake Reviews

Sometimes, your business could be bombarded with false or fake reviews. And it’s these reviews that you should be handling with care. Here are a couple of best practices you should follow while responding to negative reviews.

• If you’re facing a fake review that’s filled with false facts, remember not to be rude. Because this reflects on how your business treats customers.
• If they have mistakenly added a review for your company instead of another one, explain and make the reviewer understand what just happened. Also, ask if they could remove the review by explaining how it could impact your business growth.
• If you’re having second thoughts on whether the review is honest, try asking for proof – the time they visited, their order ID, who they were in contact with, etc. When you cross-check it, you’ll be able to find out whether the review is honest or fake.
• If you come across reviews that you think are 100% fake, state the same and also mention that you’re reporting it to the moderators.

Every time you respond to an online customer review, make sure you follow the above-mentioned practices! There might arise scenarios where you cannot go by what’s written but that’s okay. Take a call and do what’s best for your customers and your business.

That said, it’s time we head to the review response templates section.

100 Review Response Templates

Here’s how we’ll be going about this. We’ve categorized the review response templates into 4 sections. We’ve picked out online reviews from different businesses and came up with an ideal review response template here.

Response templates for reviews are based on,

• Location
• Apps
• eCommerce platforms & Websites
• Random Scenarios

In each section, we’ll be taking you through responses for positive, mixed and negative reviews. So, let’s get started!

Review Response Templates for Location-Based Reviews

Location reviews are specific to a service or a shop in a particular geographic area. For example, every review you come across for your next street restaurant, a hypermarket, or a clothing store in your neighbourhood are all location-based reviews.

Positive Location-Based Reviews

1. 5-Star Customer Review

Deliciously superb! Must try cafe in XXXX.  Chef XXXX does the food magic! Every penny spent is yummilicious. 😋

Positive Review Response Template

Hi [First Name],  Thank you so much for taking the time to write such a wonderful review.

We really appreciate it! We’ll make sure we convey the message to our Chef! [He/she] will be delighted to hear your feedback.

We look forward to hosting you again very soon!  Have a great day! And thanks again for the review.

[Restaurant Name]

The reviewer has mentioned the chef along with his name and it’s only fair that you make the review personalized. And always make sure that you address every part of the customer’s review.

2. 5-Star Customer Review

This place is a hidden gem. It has a lovely ambience. It’s not overdone. But everything is just perfect. You could go there to have a nice, quiet “you” time. You could just grab a book, order something to eat and have the perfect evening. You could also hang out with friends and have a blast. They have quite a lot of items in their menu and I tried Bolognese, potato gnocchi and waffles. I enjoyed the food and the place.

Positive Review Response Template

Hi [First Name],

First of all, thank you for taking the time to write this review. We are super glad you loved the food and the ambiance of our cafe.

Our team put in a lot of effort to build [Cafe Name/Restaurant Name] from scratch and kind words like yours put a smile on our faces.

Thank you so much once again. We look forward to seeing you soon!

[Your Name/Restaurant Name]

Whenever there’s an opportunity, try sharing your experience with the reviewer. This makes your review more personalized and tends to create a connection between your business and the customer, resulting in increased visits or purchases.

3. 5-Star Customer Review

Neatly maintained showroom with good ambiance here all electronics products available with best discount price and good staff response with good purchase experience.

Positive Review Response Template

Hello [First Name],

Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our store.

We look forward to seeing you again soon!

Thanks,

[Your Name]

4. 4-Star Customer Review

Off seasonal time… There are not much collections…

Positive Review Response Template

Hi [First Name],

We appreciate and thank you for taking the time to write us a 4-star review. I understand that you didn’t have enough options to choose from. We are so sorry for the inconvenience.

While we address this issue, why don’t you take a look at the collection on our online store – [Store Link].

We hope that helps! Reach out to us at [Contact Information] if you need any further assistance.

Have a great day,

[Your Name]

5. 4-Star Customer Review

Service was good and I am happy with the outcome. Only thing is that they can look into the pricing part of it which is a little high.

Positive Review Response Template

Hi [First Name],

Thank you so much for the review. Glad you liked our service. At [Business Name], we make sure to provide the best experiences to all our customers hence the price.

If you have anything else to share, feel free to reach out to us at [Contact Address]

We look forward to seeing you again soon.

Thanks,

[Your Name]

6. 4-Star Customer Review

Trendy collection at reasonable price

Positive Review Response Template

Hi [First Name],

Thank you so much for the review. However, we see that you’ve given us a 4-star rating. It would be great if you could let us know how our services can be improved to get a 5-star rating.

Please share your feedback at [Email Address/Link]. We’d love to hear from you.

Thanks,

[Your Name]

7. 4-Star Customer Review

Good inventory maintenance and a wide variety of purchase options like groceries, snacks, home utility, garments, cosmetics, toys, puja items and many more. Got good offers on food items. Best one-stop visit to fulfill your monthly needs.

Positive Review Response Template

Hi [First Name],

Thank you so much for the review. However, we see that you’ve given us only a 4-star rating. It would be great if you could let us know how our services can be improved to get a 5-star rating.

Please share your feedback at [Email Address/Link]. We’d love to hear from you.

Thanks,

[Your Name]

8. 4-Star Customer Review

When it comes to discounts XXXX is awesome. That’s the same with the XXXX branch as well. Ample parking space, G+1+1 shopping space. My regular monthly shopping and unplanned shopping will be here always.

Positive Review Response Template

Hi [First Name],

Thank you for taking the time to give us such a wonderful review. We are glad to know that you’ll be visiting us more often. Also, we see that you’ve given us a 4-star review.

It would be great if you could let us know what we could do better? You can either reply here or share your feedback with us at [any specific link for feedback submission].

We look forward to your next visit.

Thanks,

[Team xxx]

Neutral or Mixed Location-Based Reviews

9. 3-Star Customer Review

Good ambience. good music. But not much on the menu

Mixed Review Response Template

Hi [First Name],

Thank you for your review!

We’re glad you liked our [what exactly your customer liked]. [If possible, add a few lines on the comment]. Our team did put a lot of effort into setting up the ambiance of our place. Happy to know it has come out well.

I am so sorry that our menu didn’t meet your expectations. I’ll have our kitchen crew notified about this and speak to our manager about the same.

Meanwhile, if you want to speak more about this, please get in touch with us at [Contact Information]. Or you can simply drop by the restaurant and ask me by name.

Once again, thank you for your review. See you soon again.

Regards,

[Your Name]

10. 3-Star-Customer Review

The ambiance is great. Food is okay and affordable.

Neutral Review Response Template

Hi [First Name],

Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.

I am glad you liked our ambience. We hate to disappoint our customers and I am so sorry that you didn’t enjoy our food to the fullest.

Why don’t you consider visiting us another time? We want to make it up to you.

Thank you once more for the feedback. I hope we’ll be seeing you at the restaurant very soon!

Regards,

[Your Name]

11. 3-Star Customer Review

Too crowded on Sundays…  Place it too small to accommodate the crowd. Some alternative options for crowds can be made.

Otherwise, a very good place to spend… Friendly staff

Mixed Review Response Template

Hi [First Name],

Thank you for your review!

I’m glad to hear that you were pleased with our staff’s behavior and had a great experience at our restaurant.

I’m so sorry about the crowd factor. Sundays can be a bit busy here. We suggest that you make a reservation next time if you plan on visiting us during the weekends. Also, I’ll take down your feedback and forward it to our manager.

You can make a reservation by calling [Number]. We look forward to hosting you again soon!

Best,

[Your Name]

12. 3-Star Customer Review

Nice place to have good electronics product

Neutral Review Response Template

Hi [First Name],

Thank you for taking the time to write a review.

I am glad you had a good experience visiting our store. However, I see that you’ve rated us only 3 stars. Is there anything we could do better to increase your satisfaction?

Please share your feedback at [feedback submission link or email address]. It would help us improve our service.

Looking forward to hearing from you.

Best,

[Your Name]

13. 3-Star Customer Review

Parking is easily available and the perfect spot for meetings. Wi-fi is available as well. I’m not a big fan of the hot coffees here but the cold coffees are worth a try. My favorite is the java chip frappe. Food a good but Of Course, I feel everything is overpriced here. The interiors are good and the restrooms are clean.

Mixed Review Response Template

Hi [First Name],

Thank you for taking the time to write a review.

I’m glad to know that you know had a great experience visiting our store. Customer satisfaction and hygiene are some of our top priorities. And yes, we love the Java Chip Frappe as well!

I’m so sorry to hear that you are disappointed with our pricing. Given the nature of the food we offer and the market that we are in, we have made every effort and given our best to make our menu affordable to you and all other customers.

I understand that this can affect your dining experience but I hope you can understand that there’s very little we can do on this.

But if there’s anything else I can do for you, reach out to us at [Contact Information] or ask me by name when you visit us the next time.

Thanks so much.

[Your Name]

14. 3-Star Customer Review

Store is good. But bill counter placement is worst, we get confused where we are standing. And car parking needs to be changed to inside the premises.

Mixed Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review.

I’m glad to know that you liked our store. On the other hand, I’m so sorry you had a bad experience at the bill counter and parking. I’ve noted down your feedback and I’ll forward it to the concerned team.

If you‘d like to talk more about this issue, please get in touch with us at [Contact Information].

Best,

[Your Name]

15. 3-Star Customer Review

Good but more to improve

Mixed Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review.

It would be great if you could help us know how we can improve our services.

Please share your feedback here [feedback submission link]. I’ll make sure the same gets passed on to the concerned department.

Thanks again.

Best,

[Your Name]

Negative Location-Based Reviews

16. 2-Star Customer Review

Staff were preoccupied with their work and didn’t show interest in attending to our queries. The store didn’t have much choice for 4-year-old boys.

Negative Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review. We are so sorry you had a bad experience at our store. Customer satisfaction is our number one priority and we’d like to speak to you more about this issue with you.

Please get in touch with us at [Contact Information]. Or drop a mail at [Email Address]. Our customer relationship manager will get in touch with you.

Meanwhile, you can check out our online store for more collections – [Online Store Link].

Hope that helps!

Thanks,

[Your Name]

17. 2-Star Customer Review

​​Staffs should learn to be polite to customers…

Negative Review Response Template

Hi [First Name],

Thank you so much for your honest feedback. I understand that you’ve recently had a bad experience with one of our staff and we truly apologize for that.

At [Company Name], customer satisfaction is our number one priority and we’ll make sure that your issue is addressed.

Please get in touch with us at [Contact Address] so that the issue can be discussed further.

Thanks,

[Your Name]

18. 2-Star Customer Reviews

Not accepting QR payments

Negative Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review and share your feedback. We’ve just integrated digital payments as one of our payment processing methods and the same should be working fine across our stores in a couple of days.

Thank you so much for understanding.

[Your Name]

This review above is just one perception of the issue. If your store doesn’t have a QR payment system, you can say the customer that you’ve noted down their feedback and see what actions can be taken accordingly. Or if there’s already a QR payment system in place, you can ask the customer to reach out and state what exactly happened.

19. 2-Star Customer Review

Billing counters to be increased in stores

Negative Review Response Template

Hi [First Name],

Thank you so much for writing a review. We are so sorry that you had a bad experience while visiting our store. I’ve noted down your feedback and I’ll make sure to pass it to the store manager.

Thanks again for your review.

[Your Name]

20. 1-Star Customer Review

Very disappointed by their response, we came today and placed the order, usually it takes 15 minutes but now it’s more than half an hour and we canceled the order. The waiter is very happy that we canceled it and he wasn’t sorry for the delay.

Negative Review Response Template

Hi [First Name],

Thank you for taking the time to write a review. At [Restaurant Name], we make sure to keep our customers happy from all aspects. We are truly sorry you had such an experience with us.

We’d like to know more about this so that we can address the same and improve our services.

Please reach out to us at [Contact Address] or share your feedback at [Link].

Best,

[First Name]

21. 1-Star Customer Review

No customer service, staff is simply standing. On the first floor, only one person is available for service for more than 20 customers in the floor.

Negative Review Response Template

Hi [First Name],

Thanks so much for the review. We are so sorry you had a bad experience while visiting our store. Customer satisfaction is one of our top priorities and we always make sure our customers get better service.

However, at times, our staff might be overwhelmed with requests and volume, making it hard for them. But, we’ll address this issue at the earliest.

We hope you’d give us a second chance and visit our store again!

Thanks,

[First Name]

You do not have to give in. Of course, there must be an apology. But you also have to make a statement on your behalf so that your business doesn’t look bad and your online reputation is taken care of.

22. 1-Star Customer Review

Worst place to have ice-cream

Negative Review Response Template

Hi [First Name],

We’d like to thank you for taking the time to write a review. I am so sorry that you had a negative experience with us.

We’ve got thousands of customers who love our product and the way we work. But we’re unsure what made you feel this way and rate us a 1-star.

Please get in touch with us at [Contact Address] and share your feedback with us.

Also, we’d like to make it up to you. We hope you’d give us a chance to host you again. And while you do so, please ask me by name. I’ll make sure the food is on the house.

Looking forward to seeing you soon.

Thanks,

[Your Name]

When you publicly make it up to your customer by offering them a discount on their next product or bill, your business as a whole gets in the good books of a larger group of audience! And this also gives you the chance to convert your 1-star review into a 5-star review.

23. 1-Star Customer Review

Have ordered smoked butterscotch tall one But have received small, Flavour also not butterscotch and it’s vanilla please improve service for online orders we are not getting money as free

Negative Review Response Template

Hi [First Name],

Thank you for writing us a review. I am so sorry that you’ve received the wrong order. We do our best to make sure that the online orders we receive are served right.

We process over 1000+ online orders every day but that doesn’t give us an excuse for what happened! We’d like to make it up to you!

Please share with us the order details at [Email Address] and we’ll provide you with a full refund.

Please let me know if there’s anything else I can help you with!

Thanks,

[Your Name]

24. 1-Star Customer Review

No respect to the customer need proper training to the staff it’s to better to purchase in the local market rather going to xxx totally waste of money and TIME also.

Negative Review Response Template

Hi [First Name],

Thank you for taking the time to write a review. It’s reviews like this that help us identify areas for improvement.

I am so sorry you had a bad experience while visiting one of our stores. All our staff are trained properly before they are assigned to help customers out.

However, if you don’t feel the same way, we’d like to know more about this and address the issue. Please get in touch with us at [Contact Details] to share your experience and thoughts.

Thanks again for the review.

[Your Name]

25. 1-Star Customer Review

Worst service, they didn’t mention bare codes also some items. The manager also did not answer properly.

Negative Review Response Template

Hi [First Name],

Thank you for taking the time to write a review. I am so sorry to hear this. We’d like to know more about your experience.

Please get in touch with us at [Contact Details] so that we can discuss more on this.

Thanks,

[Your Name]

With this, we’re coming to an end for review templates for location-based reviews.

Now, let’s start looking at review responses for App reviews. Like we did for location-based reviews, we’ll be looking at review responses for positive reviews first, followed by mixed and then the negative reviews.

Review Response Templates for App Reviews

Today, app reviews play a huge role in deciding whether an individual is going to use an app or not. And some of the most popular app stores today are Google Play Store, App Store, Aptoide and more.

We’ve picked a couple of reviews from the popular app stores and listed them out here along with a review response example.

Positive App Reviews

26. 5-Star App Review

I have been using XXXX for more than five years now. I just love how it is a no-nonsense note-taking app. It lets you use it at your own pace without bothering you with notifications and nudges. And they have only improved with time.

Positive Review Template

Hi [First Name],

Thank you so much for the review. We’re super glad to hear that you’ve been using XXXX for more than five years now. It’s because of users like you we are now where we are!

Once again, thank you for the review.

When replying to App reviews, you represent yourself on behalf of the app as a whole. There’s no need to add a salutation at the end. If necessary, you can add a salutation with the name of the company – Team XXXX.

The tone you take to respond to the review depends on the overall communication theme of your brand – formal or a bit on the light side, or informal.

27. 5-Star App Review

An easy-to-use and convenient app for noting my thoughts and ideas. A user-friendly interface helps me stay interested in my creative writing attempts.

Positive Review Template

Hi [First Name],

Thank you so much for the review. XXXX was created to help individuals note down their brightest ideas and thoughts on the go. And we are happy that you’re loving it!

Thanks

28. 5-Star App Review

Easy and secure payment, get effective offer and cashback point, at payment time money not stuck so all over my experience good for this payment app.

Positive Review Template

Hi [First Name],

Thank you so much for the review. We are happy to know that you are having a great experience using XXXX.

Have a great day!

Team XXXX

29. 5-Star App Review

Awesome app for payment, money transfer and pay anywhere where it accepts. .. App is trusted and easy to use…

Positive Review Template

Hi [First Name],

Thank you so much for taking the time to write a review. You can use XXXX to carry out other activities like [Activity 1, Activity 2, Activity 3] and more.

We are happy you are having a great time using it.

Thanks

30. 4-Star App Review

The course itself is awesome. XXXX is one of the most valuable investments I have made in my life. I would have given 5 stars if not for the frequent bugs in the app. The UI/UX is great and very thoughtfully designed but the functionality seems to break often. Also, it would be great to have a download feature for videos as well like the ones in the meditation course.

Positive Review Template

Hi [First Name],

Thank you for the review. We are happy to hear that you love using XXXX. As for the issues you are facing, please write to us at [Contact Address] so that we can look into this and fix it at the earliest. We’ve also noted down your feedback and we’ll see what can be done regarding the same.

Thanks

31. 4-Star App Review

This app is curated with utmost care for its end users. I am very happy to use this app and call it my anxiety calmer. The sleep section is full of surprises. The only glitch I felt was the log-in issue, each time I open this app it asks me to log in again. Didn’t have this issue before but I see it now.

Positive Review Template

Hi [First Name],

We are so glad to hear that XXXX has been helping you out. The team did put in a lot of effort to bring this out. As for the issue you are facing, we’d want to resolve it at the earliest.

Please write to us at [Contact Address] so that we can take a look into this. Also, please share the OS version of your device and the App version you are using.

Thanks

32. 4-Star App Review

Everything is fine, but there should be an option to adjust the video quality directly in the player, it’s kinda annoying to adjust video quality from the settings

Positive Review Template

Hi [First Name],

Thank you so much for the review. We’ve noted down your feedback. If you would like to more about this, please get in touch with us at [Contact Address].

Cheers!

33. 4-Star App Review

Really a wonderful app for food! They offer the best prices and discounts. Much affordable than other apps.

Positive Review Template

Hi [First Name],

Thanks for the review. Please let us know how we can improve our services to get a 5-star review. Share your feedback by writing to us at [Contact Address].

Thanks

34. 4-Star App Review

It was a good experience but at times the delivery people say they can’t come till my destination they ask me to come where they can reach up to which is not that convenient.

Positive Review Template

Hi [First Name],

Thanks for the review. We are so sorry to hear that you had a bad experience with one of our delivery staff. We’d like to know more about the issue.

Please share your experience at [Contact Address] along with the order number and delivery staff name.

Looking forward to hearing from you.

Thanks

35. 4-Star App Review

Food quality is good enough and the delivery process is a little bit slow but no problem it can be adjustable…

Positive Review Template

Hi [First Name],

Thank you for taking the time to write a review. We always care about the satisfaction of our customers and we’d like to make it up to you. Please share your contact information to [Contact Address] so that one of our support agents can get in touch with you and discuss more on this.

Best Regards.

Neutral or Mixed App Reviews

36. 3-Star App Review

Great app for managing all notes 📝 Very useful in day-to-day life. Every student must use this app for note taking

Neutral Review Response Template

Hi [First Name],

Thank you for taking the time to write a review. We are happy to know that you’re finding XXXX useful. However, we see you’ve given us only a 3-star rating.

Please share your feedback at [Contact Address] and let us know how we could improve our services.

Thanks

37. 3-Star App Review

Was extremely happy with the application until a few months ago when I lost the ability to access my notes on my android device. I can see the notes when I login into the application but cannot access them completely after I click on them. It just opens a black page. Sunny knows what to do. Any help?

Mixed Review Response Template

Hi [First Name],

Thank you for the review. We are so sorry to hear about the issue you’re facing. Please share your issue with our support team at [Contact Address]. We’ll try fixing them at the earliest.

Thanks

38. 3-Star App Review

The app provides us with many food options and various restaurants but the delivery speed is really slow and the customer support is not of help.

Mixed Review Response Template

Hi [First Name],

Thank you for the review. We are so sorry to hear about this. At times, the restaurant might delay processing the orders due to increased volume, leading to an overall increase in the delivery time.

Please write to us at [Contact Address] so that we can look into the issue and see what can be done to improve our services.

Thanks

39. 3-Star App Review

Give an option to make the map full screen when tracking an order. The current Map size is so small and annoying. Can never use it to track, especially when the delivery person is far, I have no reference of him to my location, as the map is so small. Why use 60% of the screen in showing data that can be shown in 20% of screen space?

Mixed Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review. We are so sorry you had a bad experience while using our app. We’ve noted down your feedback and forwarded it to the product team.

Please get in touch with us at [Contact Address] if you’d like to speak more about this.

Thanks

40. 3-Star App Review

App UI is good and easy. Runs smoothly. Just one concern. It doesn’t show all the food items available in the restaurant. I am local and know hotels and restaurants in my area and what’s on their menu. Maybe this could improve

Mixed Review Response Template

Hi [First Name],

Thank you for the review. The menu of a particular restaurant is taken care of by the restaurant owner or the manager. Menus can change with subject to availability of food, so the difference.

Hope that helps. If you’d like to talk more about this issue, please get in touch with us at [Contact Address].

Thanks

Negative App Reviews

41. 2-Star App Review

Even after the latest update, the notes do not scroll well; instead, it takes you back to the Home page. Other buttons also not working well. Disappointed for the last few months.

Negative Review Template

Hi,

We are so sorry to hear about your experience. We’d like to investigate this issue more. Please write to us at [Contact Address] and we’ll be happy to help you out.

Thanks

42. 2-Star App Review

I have been using XXXX for over a decade. I made daily use of the ability to share from another app to XXXX. It was slick, then it got slow, and now it just doesn’t work.

Negative Review Template

Hi,

We are so sorry to hear about your experience [First Name]. We would like to make it up to you. Please reach out to our support team at [Contact Address] and share your feedback. Our team will be more than happy to help.

Thanks

43. 2-Star App Review

For the last few days, the camera takes blur images. Kindly resolve the issue.

Negative Review Template

Hi [First Name],

Please try [the solution you’re offering]. If this doesn’t work, please reach out to us at [Contact Address]. We are more than happy to help.

Thanks [Customer Name].

44. 2-Star App Review

I love how fast and accurate the edge detection is. Color adjustment is easy and makes good results. But, this app lacks basic functions like saving the document as pdf to local storage, directly from the app. Also, it really needs batch mode.

Negative Review Template

Hi [First Name],

Thank you for the review. The features you have mentioned are already in our development pipeline and we’ll be releasing them very soon.

Thanks for your patience.

[Team [App Name]]

45. 1-Star App Review

Even if the restaurant or delivery agent cancelled your order, XXXX will charge you a cancellation fee without any proper information. If we tried to contact customer care first they will apologize for the inconvenience and then second they will ask you to pay the cancellation charges. Why should I pay you if I didn’t cancel it?

Negative Review Template

Hi [First Name],

We are so sorry for the inconvenience caused. This shouldn’t have happened. Please write to us at [Contact Address] along with the order number. Our team will resolve it and give an appropriate resolution for the same.

Thanks

46. 1-Star App Review

Worst app. Waste of time. I tried ordering from 2 different restaurants. Both restaurants refused to confirm the order. It happened for both the restaurants and my order is canceled. This app is a total wastage of time if the restaurants keep refusing to confirm the order and orders are canceled even after payment.

Negative Review Template

Hi [First Name],

We are so sorry for the below-standard experience you had. Please share with us your feedback at [Contact Address] along with your Order ID. We’ll look into this and turn things around for you.

Thanks

47. 1-Star App Review

Extremely poor service. The delivery partner was giving false reasons for delayed delivery. He kept on giving false hope of delivery through another rider and wasting our time. We waited for more than an hour just to know that the order is canceled. It’s better to use XXXX instead of this cheap unprofessional service of XXXX.

Negative Review Template

Hi [First Name],

We are very sorry for the inconvenience caused. Customer satisfaction is one of the most important virtues at XXXX. Please reach out to us at [Contact Address] so that the same can be discussed and we can help you turn the experience into a positive one.

Thanks,

[Your Name]

48. 1-Star App Review

I was planning to subscribe but while signing up it won’t text me a code. Tried multiple times on phone and laptop but to no effect. I have emailed their support around 2 weeks ago but never got a response. Maybe Eros Now doesn’t want new customers on board.

Negative Review Template

Hi [First Name],

We are so sorry for the inconvenience caused. We’ll notify our support team to get in touch with you and resolve the issue at the earliest possible.

Thanks.

49. 1-Star App Review

Unable to watch anything on my mobile, subscribing for it seems to be a waste of money. None of the options are available to select, only the placeholders are visible, without any info to choose from. The app seems to be a collection of wireframes.

Negative Review Template

Hi [First Name],

We are so sorry that you are unhappy with our mobile app. Please share your query/feedback/concern with us at [Contact Address] from the associated email address so that we can look into this and assist you further.

Thanks

50. 1-Star App Review

I have had the worst experience imaginable for some time, as the app crashes every time I try to browse!

Negative Review Template

Hi [First Name],

We are so sorry for the trouble caused. We are aware of the issue you are experiencing and our team is working on it. Please give us some time to fix the issue.

Thanks for understanding.

When it comes to responding to app reviews, you’ve got to be straightforward. Apologize if needed, address the issue, offer a solution and close the review. Because platforms like Google Play Store have a maximum character limit of 350. What matters is whether you respond or not and whether the reviewer finds your response useful.

Those were the review templates for App reviews. Now let’s head to the eCommerce section.

Review Response Templates for eCommerce Reviews

During the year 2020, more than two billion people purchased goods or services online. There are more than 24 million eCommerce sites today. More and more people turn towards popular eCommerce platforms like Amazon, Alibaba, Flipkart and more to purchase products.

If you’re running an eCommerce business, one of the ways to increase repeat purchases and customer loyalty is by responding to customer reviews.

That said, let’s look at review responses for eCommerce reviews.

Positive eCommerce Reviews

51. 5-Star eCommerce Review

It was perfect quality-wise and look-wise!

Positive Review Response Template

Hi [First Name],

Thank you so much for the 5-star review. We are so glad you liked our product. Here are a few other products of ours you might like – [Products and Link Pages].

Happy Shopping!

[Your Name]

Suggesting product recommendations to customers when they are the happiest might actually help increase purchases.

52. 5-Star eCommerce Review

The product is really nice and keeps you warm and completely insulated from the cold outside. Tested this one at 8 degrees and works wonders. You won’t feel the wind, only complaint is it lacks a cap.

Positive Review Response Template

Hi [First Name],

Thank you so much for the 5-star review. We are so glad you liked our product. Our team put so much effort into making this [Product] completely reliable. Also, I’ve noted down your feedback and I’ll be sending it to the product team. Meanwhile, here are a couple of [product the customer is asking] you might like!

Happy Shopping!

[Your Name]

53. 5-Star eCommerce Review

​​Great product, compact and good audio experience. ☺️☺️

Positive Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a 5-star review. We are happy to know that you are loving our product!

Happy Listening!

[Your Name]

54. 5-Star eCommerce Review

A lightweight however very moisturizing under-eye product. A little goes a long way and the small tub lasts a long time. Makes my under-eye area look fresh in the morning.

Positive Review Response Template

Hi [First Name],

Thank you so much for your review. We are happy to know that you love using our products and you are getting results!

Have a great day!

[Team [Business/Product Name]]

55. 5-Star eCommerce Review

Melts on to your skin very quickly, the smell is nice and the smell fades in an hour. Very good for dry skin in winters. Bought twice.

Positive Review Response Template

Hi [First Name],

Thank you so much for giving us a 5-star review. We are glad to know that you find our [Product Name] very useful. If there’s anything you would like to share with us or have any questions, feel free to reach out to us at [Contact Address].

Thanks,

[Team [Business/Product Name]]

56. 4-Star eCommerce Review

Very moisturizing and lightweight

Positive Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review. We see that you’ve given us a 4-star rating. Please let us know what can be improved from our side to get a 5-star review. You can share your feedback with us at [Contact Address].

We’ll be looking forward to hearing from you.

Thanks,

[Team [Business/Product Name]]

57. 4-Star eCommerce Review

It really works on your skin and hair I realized my hair become softer and nourished which was dry initially, skin got more smoother and that too within one month.

Positive Review Response Template

Hi [First Name],

Thank you so much for your review. We are really glad to know you’re witnessing results. However, to achieve the maximum results, we suggest you use them for at least [Time Duration].

Also, please share your feedback at [Contact Address] on how to improve our services to get a better rating.

Once again, thank you for the review.

[Team [Business/Product Name]]

58. 4-Star eCommerce Review

It’s my first month so I haven’t seen any difference so far. I will continue for some more months and hope for good results.

Positive Review Response Template

Hi [First Name],

Thank you so much for your review. [Product Name] gives maximum results when you use them for a period of [Time Duration]. A lot of customers who use [Product Name] were able to see effective results during this timeline.

If you need more clarifications on this, reach out to us at [Contact Address].

[Team [Business/Product Name]]

Neutral or Mixed eCommerce Reviews

59. 3-Star Customer Review

Good mild cleanser but didn’t suit my scalp. As oil doesn’t go away being mild shampoo prefer using other herbal shampoos without toxic ingredients

Mixed Review Response Template

Hi [First Name],

Thank you so much for your review. We are so sorry that your expectations weren’t met. Instead, you can try our [Product Name] that has been specially formulated to treat [Specific Condition].

If there’s anything else we can help you with, feel free to reach out to us at [Contact Address].

Thanks,

[Team [Product/Business Name]

60. 3-Star eCommerce Review 

One ear of my earphones stop’s working, after using it for only 39 days, because of lockdown I am unable to exchange or repair it from the xxx showroom by using a warranty card. Sound-wise it is perfect. ​​Mick of earphones isn’t working and it’s just been a week since I bought it.

Mixed Review Response Template

Hi [First Name],

We are so sorry for the inconvenience. Please reach out to us at [Contact Address] along with [necessary details you need]. Our support team will be able to assist you further.

Thanks,

[Your Name]

61. 3-Star eCommerce Review 

Mick of earphones isn’t working and it’s just been a week since I bought it. But had a great time listening till it went to not working mode.

Mixed Review Response Template

Hi [First Name],

We are so sorry to hear this. Please reach out to our support team at [Contact Address] along with [necessary details you need]. Our support team will look into it and initiate an exchange.

Thanks,

[Your Name]

62. 3-Star eCommerce Review 

It was really good to use in the beginning as it had fast charging and was also a very tough cable.

But after one month of use, its pin got damaged, didn’t liked the quality of pin it had it got broken very easily too

Mixed Review Response Template

Hi [First Name],

We are so sorry to hear this. We’d like to make it up to you. Because at XXXX, customer satisfaction is our top priority.

Please reach out to our support team at [Contact Address] along with your Order ID and photos of the damaged product. Our team will be happy to issue you an exchange.

Thanks,

[Your Name]

63. 3-Star eCommerce Review

Some issues with charging. It stops charging my mobile and I need to give it a 10-minute break. Then it starts charging. Don’t know if it’s the unit I got or in general. Otherwise, it’s a useful charger.

Mixed Review Response Template

Hi [First Name],

We are so sorry to hear about your experience. Please reach out to our support team with your concern and locality at [Contact Address]. They’ll redirect you to our nearest service store. Hope that’s useful!

Thanks,

[Your Name]

64. 3-Star eCommerce Review

Overall it’s a good product. Maybe I only received unfinished wood polish. There is no shine or less compared to images on this website. Also, one cushion sticker is missing.

Mixed Review Response Template

Hi [First Name],

Thank you so much for the review. We are so sorry to hear about your experience and we want to make this right for you. Please reach out to our [Team Name] at [Contact Address] along with [Order ID, Photographs, or what you think may be fit].

One of our support staff will reach out and help you out.

Looking forward to hearing from you.

Thanks,

[Your Name]

65. 3-Star eCommerce Review

I have never seen a multifunctional sofa with so many color options! I had a tough time choosing and went for the Malibu Green one. It is really comfortable and I’ve used it as a bed for naps, it didn’t disappoint. Just wish the delivery was faster.

Mixed Review Response Template

Hi [First Name],

Thanks so much for the review. We are glad to hear that you liked our [Product Name]. As for the delay in delivery, transportation of such goods require special vehicles to ensure the product stays safe and might have been the reason for the delay.

However, we’ll speak to our delivery partner about this and make sure this doesn’t happen again. [Business Name] is always here to serve you!

Thanks,

[Your Name]

66. 3-Star eCommerce Review

I ordered this TV and a Sheesham Bed from XXXX. While the TV unit arrived on time. They are not responding to my queries on the bed. It’s been over a month since I ordered it. But poor communication from XXXX and no proper updates.

Mixed Review Response Template

Hi [First Name],

We are so sorry for the inconvenience caused. This isn’t how we serve our customers and we apologize for that. Please reach out to us at [Contact Address] along with the Order ID. Our support staff will reach out to you at the earliest and fix whatever issue that is you are facing. Hope that helps!

Thanks,

[Your Name]

Negative eCommerce Reviews

67. 2-Star eCommerce Review

It was a very okish body butter especially compared to how it’s priced

Negative Review Response Template

Hi [First Name],

We are so sorry to hear that you had a below-par experience. We’d like to hear more from you to understand how we can improve our services. Please share your feedback with us at [Email Address].

Looking forward to hearing from you.

Thanks,

[Your Name]

68. 2-Star eCommerce Review

Okayish. Could have been better.

Negative Review Response Template

Hi [First Name],

We are so sorry to hear that your experience wasn’t up to the mark. Please reach out to us at [Contact Address] and let us know your feedback so that we can know how our [services/products] can be improved.

Looking forward to hearing from you soon.

Thanks,

[First Name]

69. 2-Star eCommerce Review

I think the seller was running short of the product and shipped the one he was using at home. Very very poor product.

Negative Review Response Template

Hi [First Name],

We are so sorry to hear that you’ve had a bad experience. Please reach out to our support team along with your Order ID and photographs so that we can assist you further on this.

Thanks,

[Your Name]

70. 1-Star eCommerce Review

Pathetic service, not delivering proper size as ordered after replacement also.don’t buy from XXXX.

Negative Review Response Template

Hi [First Name],

We are so sorry to hear that you haven’t received the proper size. This isn’t the service standards we maintain at XXXX. I’ll get to the bottom of this and fix it at the earliest. Please share your Order ID to [Contact Address] so that I can take this further.

Thanks,

[First Name]

71. 1-Star eCommerce Review

I am writing my review after 6months of buying. Bought 84 x 84 inches orthopedic memory foam, it produces so much heat which makes sleeping on this mattress uneasy during summers, as per Google info memory foam provides softness and cooling but I don’t think they have used any memory foam. In addition to that, the Unboxing experience was horrible. The cover had dirty footprints when complained, the executive replied sir you can wash and use. As if we are buying from a used products website. Spend a few extra bugs and get a quality product than XXXX.

Negative Review Response Template

Hi [First Name],

Thanks so much for taking the time to share your feedback. We are so sorry to hear that you’re facing issues with our [Product Name]. If it helps, we can offer an exchange. Please let us know if this is something you would be okay with.

As for the complaint, at XXXX, we don’t tolerate such staff behaviour. Please get in touch with us at [Contact Address] so that we can discussed further about this.

Looking forward to hearing from you.

Thanks,

[First Name]

72. 1-Star eCommerce Review

I am having a hard time getting delivery of my mattresses, even after constant follow-up no clarity on delivery.

Negative Review Response Template

Hi [First Name],

We are so sorry for all the inconvenience. Please share your Invoice Number to [Contact Address]. I’ll get back to you shortly with the updated status of your delivery. Or, you can check the live delivery status using this link – [Link to check live delivery status].

Hope that helps!

Thanks,

[First Name]

73. 1-Star eCommerce Review

It was a duplicate item. Not expected by XXXX dealer. Very bad

Negative Review Response Template

Hi [First Name],

Thanks for the review. We’d like to clarify that all products we resell are 100% authentic and directly purchased from the seller. Every product has a certificate of authenticity. You can find it by scanning the QR code present in the box.

If you’d like to speak more about this, feel free to reach out to us at [Contact Address].

Thanks,

[Seller Name]

74. 1-Star eCommerce Review

The shampoo was great. Smells awesome and keeps my scalp feeling fresh and clean. Thanks

Negative Review Response Template

Hi [First Name],

Thank you so much for taking the time to write a review. We are happy to hear you love using our product. However, we don’t understand why you have rated us a 1-star. If this is a mistake, we kindly request you to change the rating. If not, please let us know the reason by reaching out to us at [Contact Address].

Looking forward to hearing from you.

Thanks,

[Business Name]

75. 1-Star eCommerce Review

No review but rated 1-star.

Negative Review Response Template

Hi [First Name],

Thanks for the review. We are so sorry that you didn’t like our [product/services]. Please reach out to us at [Contact Address] so that we can understand how we can help make your experience better.

Looking forward to hearing from you soon.

Thanks,

[First Name]

Generic Review Responses

So, we’re done with review responses with Location-based, App and eCommerce reviews. We thought of picking up a couple of most faced random scenarios and come up with review responses for the same. Here they are!

76. Service/Product was excellent. Very good quality

Hi [First Name],

We appreciate you taking the time to write such a wonderful review. We are super glad to know that you liked our [product/service].

We look forward to having you back soon.

Thanks,

[Team [Business Name]]

77. Excellent Customer Service. Totally Satisfied. 

Thanks for the review, [First Name]. We are so glad to hear that you are satisfied with our customer service. At [Business Name], we value customer satisfaction and we are happy to know that we’re in your good books.

Looking forward to your next visit.

Have a great day!

[Team [Business Name]]

78. Great food. And Mouth Watering as Well. 

Howdy [First Name],

Thanks so much for the wonderful review. At [Restaurant Name], we use fresh and high-quality ingredients to make sure your taste buds are satisfied. Next time when you visit us, make sure to try [Dish Name]. That’s our Chef’s signature special!

Looking forward to hosting you again!

[Team [Restaurant Name]]

79. Positive Review Mentioning a Particular Name of An Employee.

Hi [First Name],

Thanks so much for your x-star review. At [Business Name], all employees make it a point to ensure our customers are highly satisfied. We’ll make sure to pass on this review to [Employee Name]. [He/she] will surely be delighted to hear your feedback.

Thanks,

[Team Name, Business Name]

80. Positive Review Left By a First-Time Customer

Hi [First Name],

We’d like to begin by thanking you for choosing us amidst many other options out there! We are glad to hear that you liked our [Product/Service]. Seems we made a great first impression. We look forward to your continued visit!

Thanks,

[Business Name]

81. Generic Positive Review

[First Name], we appreciate you for taking the time to write a review. We are happy to hear that your experience with us is satisfying. Here’s something we think you might want to give a try – [Product/Service Recommendation].

Have a great day!

[Business Name]

82. Average/Okayish Customer Service

[First Name], thank you for your review. We are so sorry to hear that your experience with us was not up to the mark. We’d like you to give us a second chance.

Please reach out to us at [Contact Address] so that we can discuss the same.

Looking forward to hearing from you.

Thanks,

[Team Name, Business Name]

83. Review about a stay with both positive and negative comments

Hi [First Name],

Thanks for your review and for choosing [Hotel/Cottage Name] for your stay. We’ll make sure to share your feedback with our management team. They’ll be glad to hear it. However, I did notice that you were unhappy about [the subject of concern]. I’ll make sure that it is taken care of in the future.

If you’d like to talk more about this, feel free to reach out to us at [Contact Address].

Thanks,

[Your Name]

84. Slow service. Could be a bit faster. 

[First Name], we are extremely sorry about the long waiting time. During Sundays, the crowd can be a bit overwhelming but that’s not an excuse for the delayed service.

We hope you’d give us a second chance. Looking forward to hosting you again.

Thanks,

[Team [Restaurant Name]]

85. Product was damaged. 

Hi [First Name],

We are so sorry to hear that you’ve received defective goods. Please share your Order ID to [Contact Address]. Our customer support team will reach out and assist you further.

Thanks,

[Your Name]

86. Not yet received order. 

Hi [First Name],

We are so sorry to hear that you haven’t received your product. Due to the pandemic, there are delivery restrictions in some areas. However, please share your order ID to [Email Address]. One of our support staff will get back to you regarding the exact status of your order.

Hope that helps.

Thanks,

[Your Name]

87. Hidden charges. Was not aware before. 

Hi [First Name],

We are extremely sorry that you weren’t aware of these charges beforehand. Being transparent is one of our biggest virtues that separates us from our competitors.

The charges were for [mention the purpose].

If you need more clarification on this, please feel free to reach out to us at [Contact Address].

Thanks,

[Your Name]

88. Poor staff. Not knowledgeable. 

Hi [First Name],

We are sorry to hear that you had a bad experience with one of our staff. Also, thanks for bringing this to our attention. We’d like to know more about this. Please reach out to us at [Contact Address] and share your experience.

Looking forward to hearing from you.

Thanks,

[Your Name]

89. Poor maintenance. Very unhygienic. 

[First Name], thanks for taking the time to bring this to our attention. We are sorry to hear that you had a below-par experience with us. We’ll make sure to take care of this.

Also, the next time you visit us, ask me by name. I’ll see that you get a flat 50% off.

Thanks,

[Your Name]

90. Long-time customer posting a negative review

Hey [First Name],

Thank you so much for taking the time to share your feedback. We appreciate you being our loyal customer for so long and we are so sorry that your recent experience wasn’t up to the mark.

Please allow us to fix it. Reach out to us at [Contact Address] so that we can do right by you!

Thanks,

[Team [Business Name]]

91. Damaged product. Need a refund.

Hello [First Name],

We are so sorry to hear that you’ve received damaged goods. We’d like to get to the bottom of this and know how we can help you out. Please reach out to us at [Contact Address] along with the [details you need for verification].

One of our support staff will get back to you and assist you further.

Thanks,

[First Name]

92. Not accepting digital payments. Payments take time with long queues. 

Hi [First Name],

We appreciate you for taking the time to share your feedback. We are so sorry you had a bad experience while visiting our store. I have noted down your feedback and shared it with the store manager.

Thanks,

[Your Name]

93. Product stopped working within a week.

Hi [First Name],

We are sorry to hear what happened. Please reach out to us at [Contact Address] along with your [details you need for verification]. Our support team will be happy to get in touch with you and initiate an exchange.

Hope that helps.

Thanks,

[Your Name]

94. Low on stocks when I visit every time.

Hi [First Name],

We are so sorry to hear that you weren’t able to find what you were looking for. Please reach out to us at [Contact Address] along with the Store Location and what you are looking for. One of our support staff will be happy to help you out!

Meanwhile, try taking a look at our online store. You should be able to find what you wanted.

Happy Shopping!

[Your Name]

95. Highly-priced [product/service]

Hello [First Name],

We are so sorry to hear that you were disappointed in our [product/service]’s pricing. At [Business Name], we ensure to provide high-quality experiences to our consumers and hence the price. We look forward to serving you in the future.

Best,

[Your Name]

Review Response Templates for Fake Reviews

96. Wrong Review Posted By Mistake

Fake Review Response Template

Hi [First Name],

Seeing your review, we think you may have posted it for the wrong business. We aren’t sure how [state what the review is and how it doesn’t suit your business].

That being said, we kindly request you to remove your review from our page.

Thanks,

[Your Name]

97. Wrong Review Posted By Mistake

Fake Review Response Template

Hi [First Name],

We think there has been a misunderstanding. We’re not sure how your review relates to our business. We are a [state your business nature and what you do] and we don’t see how we are related to your review.

That being said, would you mind removing the review from our page?

Thanks so much!

[Your Name]

98. Fake Review But You Want to Double-Check

Fake Review Response Template

Hello [First Name],

Thank you so much for your review. It would be great if you could share your [details you need for verification] to [Email Address].

Our [Team Name] team tried its best to cross-check your concern but could not recall anything related to this. We would like to get to the bottom of this and make things right.

Thanks,

[Team Name]

99. Fake Review But You Want to Double-Check

Fake Review Response Template

Hello [First Name],

We appreciate you taking the time to share a review. However, we’d like to take this opportunity to clarify a few things here.

Our [Team name] team has thoroughly cross-checked our database thrice and couldn’t find your name.

It would be great if you could share your [details you need to verify] so that our [Team name] can get to the bottom of this and clarify things.

Thanks,

[Team Name]

100. Fake Review From Competitor

Fake Review Response Template

To everyone reading this review, we’d like to state that this review is from one of our competitors. This isn’t the first time we’re facing such reviews. We’ve already reached out to the site moderator reporting the same and have asked such reviews to be removed. We want to maintain this place as a source of our customers’ voice.

When you are 100% sure that you’re dealing with a negative review, it’s best not to interact with the reviewer. Reach out to the general audience and state the issue in the most polite way possible. You do not want to escalate this while the general audience is looking at it.

So, that was the last review response template – the th review!

In this review responses resource, We’ve covered review response templates for,

• Location Reviews
• App Reviews
• eCommerce Reviews
• Generic Reviews and
• Fake Reviews

With these review response templates, you can pretty much respond to any customer review you come across. Just make sure to tweak the responses a bit, fill the placeholders and they are pretty much good to go.

Since you’re here, you should hear this out as well! A business should make sure that it responds to every single review it gets. Because this creates a great impact on your customers and the general audience.

As your business grows, you might start to get a lot of reviews which at a point becomes quite hard to respond to. And that’s when you should start using a review management platform.

With a review management platform like SimplyReviews, you can,

• Automate responses to customer reviews based on sentiment.
• Automatically route high-priority reviews to live agents based on the nature of the issue, review rating and sentiment.
• Set alerts for high-priority reviews. Receive alerts via SMS and email for reviews that need immediate attention.
• Trigger customer surveys based on factors like customer experience, products, services and more.

You can know more about SimplyReviews here!

Also, here are a couple of other blogs you might find useful. Because responding to reviews is only one part. There’s a lot more to it!

A Guide to Understanding Online Review Management

How to Choose An Online Review Management Software In 2022

8 Proven Ways to Get More Reviews for Your Business

Reputation Protection: 6 Ways to Protect Your Online Reputation

Now that you know how to deal with customer reviews (all aspects of it), start responding to them.

All you have to do is, choose the most appropriate review response template, tweak it a bit and post it!