94%

of all customers read online reviews before making a purchase decision

97%

use reviews in local searches

All your brand reputation stems from the reviews that people leave across various platforms. Being on top of the review reasons, responding and close looping it via TNPS are very important in a glocal strategy these days

Rohit Gupta, CEO, Simplify360

Review Tracking Features

Review Management

Centralised role based review analytics and dashboards.

  • Monitor by location, role and region
  • Store level details
  • Track by sentiment (NLP based), and ratings
Review Management
Responding to reviews

Review Responses

  • Complete workflow for responses to reviews
  • Auto routing into different queues – corporate, key issues, store based and more
  • ReviewAssist AI Engine to auto respond based on rating and sentiment (NLP based)

Custom Surveys

  • Completely customisable surveys.
  • Survey across channels such as email, SMS, WhatsApp and more
  • Widget for surveys for website
Custom Survey

Alerts & Escalations

  • Completely configurable alerts by roles and teams
  • Configure alerts by issue type, rating, sentiment and more
  • Outbound email and SMS alerts for urgent priorities
  • Auto-prioritisation of reviews based on both sentiment and rating

Our latest review management client saved 33% man hours in the last month alone. To know more, talk to our experts today!

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