Social Media has evolved immensely over the past few years, with hundreds and thousands of people signing up on a daily basis. The space in fact is constantly growing and the scope for companies to extract valuable customer insights is also increasing accordingly. So, how do the companies access this valuable information? Does human monitoring …
5 Steps to Choose the Right Social Media Monitoring Tool Read More »
There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shaping the finance sector, and what can we expect from the future of …
The Magic of Social CRM Overwhelms the Financial Sector Read More »
Online Reputation Management (ORM) has become an integral part of customer servicing in today’s date, however, many marketers still fail to understand how not doing it properly can negatively affect the company’s business. In fact a lot of sales (up-selling, cross-selling and even new prospects) are now dependent on how well a company interacts with …
10 Step Guide to Preparing Online Reputation Management Report Read More »
Engaging with customers is one of the most important aspects to maintain a good brand name. It is also one of the major issues that most companies find challenging. However, the customer relationship aspect of business is constantly evolving and the shift from “Traditional CRM” to “Social CRM” has taken “customer relationship management” as a …
4 Ways to Differentiate Between Traditional and Social CRM Read More »
If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies today mention; it has become the backbone of many processes and areas …
7 Guidelines to Provide Great Customer Service on Social Media Read More »
We are proud to announce Simplify360’s brand new outlook towards Social Customer Service. Going forward, our company’s focus is going to be deeply inclined towards providing the best social CRM and you will also get to see constant updates to our CRM features. Simplify360 as a tool has undergone significant transformation in the past few …
Emirates is an airline based in Dubai, United Arab Emirates. The airline is a subsidiary of The Emirates Group, which is wholly owned by the government of Dubai’s Investment Corporation of Dubai. It is the largest airline in the Middle East, operating nearly 3,400 flights per week from its hub at Dubai International Airport, to …
Etihad Airways is the flag carrier airline of the United Arab Emirates. Established by royal decree in July 2003 and based in Abu Dhabi, Etihad commenced operations in November 2003. Etihad Airways has social media presence in most of the major social media platforms. They have 1.05 Million likes on Facebook, 113K followers on Twitter, …
Amazon.com, Inc. is an American international electronic commerce company with headquarters in Seattle, Washington, United States. It is the largest Internet based company in the United States. [Wikipedia] They have a good presence in the major social networks. They also have a dedicated customer care handle on Twitter. Element 1 – Tone of Messaging The …
