ICICI Bank is an Indian multinational banking and financial services company headquartered in Mumbai. With a second largest market capitalization, it has more than 3K+ branches and 11K+ ATM machines. Such large scale services definitely demands a strong customer service and support system. ICICI Bank has a great website with dedicated sections for customer support. In addition, they have a strong …
‘To Fly. To Serve’. Indeed British Airways is serving by flying with over 183 destinations around the world. It is one of the largest flag carrier airlines in the United Kingdom with a fleet size of 285, the largest in the world. The headquarters of BA is in Warterside, Harmondsworth in England. BA is probably …
Social Customer Service Review – British Airways Read More »
eBay India is an online market place which enables trade on a local, national and international basis. The Indian branch is located in Mumbai but its main head quarter is in San Jose, California. With ecommerce booming in India, e-commerce services has become common place and consumers are getting more comfortable purchasing online. Especially books, …
One of the fastest growing domains in the retail industry, online shopping has become a trend now. Amazing shopping experience from the comfort of home is what makes it so popular among the audience. Myntra, is one of the largest e-commerce stores for fashion and lifestyle products. Their offerings include in- store product catalogue, Cash …
Idea Cellular ranks among the Top 10 network operators in India with a network traffic of over 1.5 billion minutes a day. According to Dec 2011 data, Idea leads all other telecom operators in India in the MNP (Mobile Number Portability) race, with a net gain of 1,031,380 subscribers; i.e. every 4th mobile user who exercises …
Besides the marketing and promotional activities, enterprises are using social media for customer service. There is no doubt that customer service through social media is going to play an imminent role in the overall profits and brand image of enterprises. Already we are seeing brands like Dell and Zappoos leading the way for other brands …
How Tata DOCOMO and Axis Bank are getting customer service wrong on social media Read More »
