Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

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With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate. “It’s strange to see many BPO firms who still use spreadsheets and email notes to manage their online queries. …

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