Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO
With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate. “It’s strange to see many BPO firms who still use spreadsheets and email notes to manage their online queries. …
Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO Read More »