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Social Customer Service Review – Indigo Airlines

IndiGo is an Indian airline company headquartered at Gurgaon, India. It is a low cost carrier and the largest airline in India[2] with a market share of 31.6% as of April 2014. The airline offers 504 daily flights connecting to 36 destinations. Indigo has a decent presence on Facebook and Twitter. On Facebook, Indigo has 283K likes and on Twitter …

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 Social Customer Service Review – Airtel

Airtel is an Indian multinational telecommunications services company, headquartered in New Delhi, India. It provides mobile prepaid/post paid, broadband and Digital TV services. Being a telecom company, Airtel has to field hundreds of customer queries on a daily basis on social media platforms which requires the customer service team to be on their toes every …

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Social Customer Service Review – Vodafone India

Vodafone India is the second largest mobile network operator in Indiaafter Airtel by subscriber base. It is based in Mumbai, Maharashtra. With customer base of more than 160 M in India, there is bound to be customer grivence on social media. Further, Telecom brands usually have the most mentions on social media due to their business nature. Vodafone has a stong …

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