Just the word “Social Media” is enough to raise an unending line of questions in our minds. However, today we are going to take a look at few of the questions which are of utmost importance for the banking sector. However, before moving on to the deeper questions, it is important to understand what exactly …
Why Banks Need To Push the Social Media Milestone Further Read More »
This might sound interesting, but what actually are social banks? In this age when big enterprises are counting on social CRM, isn’t it imperative for the banks across the world to emphasize on this concept and proudly become social banks – socially active banks using social CRM. But how many of us really bother to …
Gone are the days when people did not mind waiting in a long queue just to deposit money in an account, make transfers, get their bank statements, make specific inquiries and more. With Gen Y taking over, the choice of banking has shifted to online/internet banking and the mode of communication has slowly made its …
The banking industry has improved significantly over the past few years. With the advent of internet banking facilities, people seemed to be quite satisfied with the services that banking firms were providing. Instant money transfers, updating customer profiles, credit/debit card application and more; the jobs that required the presence of the customer in banks could …
Headquartered in London, Standard Chartered is a multinational banking and financial services company founded in 1969. Standard Chartered operates in over 70 countries and has more than 1700 branches worldwide, serving people around the world. They stay connected to customers and fans on social media through Facebook, Twitter and Linkedin. Element 1- Tone of messaging …
Social Customer Service Review: Standard Chartered Read More »
Image credits: privatesectorqatar.com Three years back, we published a report on How Indian banks are using social media to connect to their customers. That was the time when banks were not completely exploring social media as a means of communication with their customers. But even during those days we had seen ICICI and HDFC to …
HDFC Bank on top again, ICICI and Yes Bank lagging behind Read More »
Bangalore 17th August, 2012: Simplify360, the leading Social Media Management application for Social Business Analytics and Multichannel Engagement launches a report on Banks on Social media, a study on Banks based in Singapore. The objective of this study was to understand the social media presence of banks in Singapore and which are the banks that …
CitiBank leads Standard Chartered by 72% in the Share of Voice Read More »
