Unlike the system defined role in the previous versions, now a user will have the option of controlling access to the application by defining roles and permissions associated to a specific role.
These Roles and Permissions can be managed by navigating to Admin> Manage Roles/Permissions.
Fig: Roles Screen
Some system defined roles are already provided to user out of box. User has the option to add a new role or Copy the existing role and modify according to use cases.
Out of box roles and permissions are defined at:
• Organization
• Listen
• Workbasket level.
So a user’s behavior changes from profile to profile, workbasket to workbasket and at overall level depending up on the granted permission.
Also users will have the option to add a new role or Copy the existing role and modify permissions to the role based on the use cases.
Fig: Add/Copy Role Screen
Permissions are defined to control the entire application. Permissions can be modified for a custom user but not for system defined roles.
Fig: Some permission at organization level
Permissions are defined at three levels just like roles at Organization, Profile (in Listen) and Workbasket levels.
Note: For organization level permissions to reflect, user has to logout and login.