We’re super happy to let you all know that we, Simplify360, are now a part of Nextiva, a leading US-based cloud communications platform.
For over a decade now, we have been helping businesses of all sizes deliver great support and customer experiences across all their communication channels. With over 5000+ global clients across different verticals, we continuously strive to be one of the best and go-to omnichannel support & CX solution providers for brands like Hyundai, Xiaomi, Amazon, HDFC, Canon, Honda, etc.
This acquisition is fuelled by the result of a shared vision, the value proposition it brings for business and the opportunity to accelerate our mission on a global scale, along with Nextiva.
Rohit Gupta, our CEO & Co-Founder said,
“Joining forces with Nextiva is an ideal fit for Simplify360 as we share a vision to make amazing customer experiences available to every business. We are excited to partner with Nextiva to accelerate our shared mission on a global scale, and empower businesses around the world to rise to the customer experience challenge, and win.”
With this acquisition, Nextiva and Simplify360 will become the first truly omnichannel support and customer experience platform that brings cloud business phone systems, text and team messaging, video meetings, social communication, review management and social monitoring into one AI-powered platform. This will address the existing gaps in customer-business communications and bring game-changing analytics to the board.
Tomas Gorny, CEO & Co-Founder of Nextiva is all about providing seamless communication experiences for businesses and teams. In a statement, Tomas said,
“Conversations are the fuel of business growth. From day one, Nextiva’s vision has been to bring together all communication channels into a single stream of conversations with productivity, customer and contact management, and collaboration tools. We are on a mission to put an end to unhappy customers and frustrated teams.”
About the acquisition, here’s what Tomas had to say,
“The acquisition of Simplify360 accelerates our companies’ shared mission by adding social media, reputation management, live chat and helpdesk CRM to Nextiva’s offerings. Once Simplify360 is integrated with our platform, Nextiva will be in a category of its own – there is nothing else like it.”
Nextiva, with the acquisition of Simplify360, now gains access to the Asia-Pacific market as it aims to expand and support more business on a global scale. Backed by Goldman Sachs, Nextiva was valued at $2.7 billion dollars by its first and latest financing round in late 2021. Also, Nextiva has more than 50+ patents to its name.
Nextiva and Simplify360 together, will level the playing field by enabling businesses of all sizes to access advanced technology and deliver exceptional experiences for customers and teams on the go. We look forward to this new beginning and the opportunities that lie ahead for Simplify360 as these are exciting times for us!
About Simplify360
Simplify360 is an AI-powered Customer Experience and Support platform that allows businesses of all sizes to deliver great, connected customer support across all modern communication channels for over a decade now. Simplify360’s omnichannel support software enables businesses to manage all their customer interactions from different channels like Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, etc from one inbox. Other services include end-to-end Review Management, Social Listening & Scheduling and Support Automation with AI-powered Chatbots. Simplify360 has helped 5000+ brands across the globe to deliver great customer support. Learn more at www.simplify360.com.
About Nextiva
Nextiva exists to help businesses grow fearlessly, so they can focus on what matters most – their customers. Over 100,000 businesses trust Nextiva to connect their teams and deliver amazing service in every conversation. Nextiva powers billions of conversations every year across cloud business phone systems, text and team messaging, video meetings, and more – all built for people, not IT wizards. From one powerful communication hub, Nextiva is transforming the way businesses grow, one conversation at a time. Nextiva was founded in 2008, and headquartered in Scottsdale, Arizona. Learn more at www.nextiva.com.