How to Improve Customer Experience In Banking - An In-depth Guide.

How to Improve Customer Experience in Banking – An In-Depth Guide

A recent report by 10x Banking has revealed that banks across the globe are witnessing as much as a 20% drop in customer retention rates. This is mainly due to slow digital transformations leading to poor customer experience in banking. And guess what? The churned customers are heading to Neobanks – the banks that offer …

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