7 Must-Have Chatbot Features That Make Your Bot a Success
Chatbots, when first introduced for customer support, was no more than a mere pop-up module that executed rule-based commands – a couple of customer queries were resolved based on pre-defined rules and nothing more. But today’s modern chatbots can do a lot more – they can understand the intent of the customer and respond accordingly, learn from customer inputs and become smart over a period of time, provide support in multiple languages and do more.