15 Review Response Templates to Quickly Reply to Online Reviews
Today, reviews have become an important part of every customers’ journey, and they influence purchase decisions to a great extent.
When you are in a store, you can experience a brand first hand. The shopping experience is much easier because you have the help of the shop assistants. But when you are online, you have no way of experiencing a product or getting that help from a shop assistant.
In such cases, reviews are the closest guidance customers are going to get, and since it’s left by other customers, they are unbiased. They have a direct influence on whether someone picks you or your competitors and have the ability to make or break a sale.