October 18, 2021

Did you know that businesses receive 900 – 20,000 ticket escalations a month? However, only 1 in 25 unhappy customers complain directly to you!

Businesses often assume that customers who lodge complaints do so because they are bored, or worse, trying to gain the product for free or get a discount on products and services. But in reality, most customers who raise complaints do so because they have no other means— and want a resolution.