Is your CRM practice Business Centric or Customer Centric?
Gone are the days when businesses had complete control over customer relationship management. Today the floor is more open and the process is a tie between both customers and businesses. In fact, it wouldn’t be wrong if we say CRM is more customer driven. CRM in fact is about keeping your customers happy by bettering …
Is your CRM practice Business Centric or Customer Centric? Read More »