One platform for all your CX & support needs.
Bring all your customer communications to one place.
Monitor & respond to Location, App & eCommerce reviews.
Manage your emails the moden way with AI
Experience social superpower with the all-in-one social suite
Automate support with AI bots across channels
Deliver moden CX and great support with 1 on 1 interactions.
Enable customers to connect in real time on their favorite channels.
Enable agents to monitor & respond to cross-channel communications.
View reviews across all aggregator sites and understand customer sentiment.
Set support on auto-pilot mode across channels with intelligent bots.
Give more connected support experiences to customers with live video calling.
Listen to customer conversations, gain a deeper understanding and make data-driven decisions.
Streamline your content strategy, boost engagement, and maximize your online presence.
Engage customers and increase sales on WhatsApp.
Track photo posts, sponsored posts, stories, reels, IGTV comments, mentions & more.
Manage multiple location Google Business Messages from one inbox in real-time.
Respond and listen to conversations on Twitter with Simplify360
Monitor Facebook groups & pages, post comments, mentions, conversation history and more.
Empowering BFSI to deliver amazing CX.
Deliver nextgen CX.
Make every shopping experience a great CX story.
Stay in the limelight with superior CX.
Know how Simplify360's CX & support platform can help you deliver amazing CX.
Simplify360 - The Who & Why Question?
Meet #SimpliFam - the team that enables you deliver amazing CX.
India's First CX Game
For the last one month, Twitter has been abuzz with quizzes organised by a particular soft drink brand using hashtags. The wave of conversations the hashtag generated prompted several other brands to emulate the concept and build fan base. In the past, several other brands have successfully used hashtag campaigns for Twitter marketing, while some …
How To Use Hashtags For Successful Twitter Marketing Read More »
A very famous Dell story is the best example of how negativity can trash your brand image. In 2005, a blog post from an influential blogger about the dell’s pathetic customer service created a viral effect. Dell did not respond to the blog promptly, which lead to worsen situation, where lot of people started commenting on …
How to handle negativity on social media platforms? Read More »