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Streamline & Automate Conversations with our WhatsApp Management Platform For Businesses

Elevate your customer experience with faster resolutions and personalized messaging.

whatsapp chat screen

Streamline & Automate Conversations with our WhatsApp Management Platform For Businesses

Elevate your customer experience with faster resolutions and personalized messaging.

whatsapp chat screen

Whatsapp Management Features

Interact with your customers on an app that serves over 2 billion users.

whatsapp chat screen with agent and analytics

Seamless Integration

If you have an existing WhatsApp business account, seamlessly integrate it into our system. We can also help you create a WhatsApp Business account with a brand description, address, email and website.

Customer engagement and metrics

Gain insights on the number of tickets at each stage, it will help monitor any peaks as a result of new initiatives. Get weekly analytics on FRT (first response time), AHT (avererage handling time), TAT (turnaround time), and much more. Promote offers and new campaigns on WhatsApp and gain customer engagement insights that can be implemented for future campaigns and offers.

whatsapp chat screen with agent and analytics
whatsapp chat screen with chatbot
whatsapp chat screen with chatbot

Secure and Private

With two factor authentication you can have end to end encryption between your business and customers. Include WhatsApp for secure real-time conversations with your customers .

Chatbots

Resolve simple queries on WhatsApp with ChatBots, without involving agents. With 24/7 customer service you can respond to customers after business hours to let them know when they can expect to be contacted. Our solution offers seamless bot to human agent transfers for escalated cases.

Whatsapp support ticketing system

WhatsApp Ticketing System

Monitor inbound messages in real-time with our AI based ticketing software. With key metrics like FRT (first response time) and resolution time you can manage workflow. Auto-tagging of sentiment help with faster resolutions.

Omnichannel service

Integrate other social channels to gain an omnichannel view of customer experience and brand performance. Maintain consistency in brand image across all channels efficiently from one platform.

Whatsapp support ticketing system

Make WhatsApp your primary customer service platform with Simplify360.

End-end encryption

Automated chat routing

Live chat interactions

Multiple Languages Supported

Automated alerts to teams and agents

Sentiment Analysis

Why Simplify360?

Simplify360 is an Omnichannel platform that allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our AI insights, monitor and manage your brand performance. We also provide automated response management for reviews that integrates our AI assistant, ReviewAssistTM. We are also a Google Partner for Google Business messages.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

    Here is what our customers say about us!

    Slide Mi NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide Toyoto-logo NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Here is what our customers say about us!

    Slide Mi NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide hyundai-removebg-preview NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Be more accessible and delight your customers with WhatsApp as a support channel