Elevate your customer experience with faster resolutions and personalized messaging.
Elevate your customer experience with faster resolutions and personalized messaging.
If you have an existing WhatsApp business account, seamlessly integrate it into our system. We can also help you create a WhatsApp Business account with a brand description, address, email and website.
Gain insights on the number of tickets at each stage, it will help monitor any peaks as a result of new initiatives. Get weekly analytics on FRT (first response time), AHT (avererage handling time), TAT (turnaround time), and much more. Promote offers and new campaigns on WhatsApp and gain customer engagement insights that can be implemented for future campaigns and offers.
With two factor authentication you can have end to end encryption between your business and customers. Include WhatsApp for secure real-time conversations with your customers .
Resolve simple queries on WhatsApp with ChatBots, without involving agents. With 24/7 customer service you can respond to customers after business hours to let them know when they can expect to be contacted. Our solution offers seamless bot to human agent transfers for escalated cases.
Monitor inbound messages in real-time with our AI based ticketing software. With key metrics like FRT (first response time) and resolution time you can manage workflow. Auto-tagging of sentiment help with faster resolutions.
Integrate other social channels to gain an omnichannel view of customer experience and brand performance. Maintain consistency in brand image across all channels efficiently from one platform.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
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