Streamline & Automate Conversations with our WhatsApp Management Platform For Businesses
Elevate your customer experience with faster resolutions and personalized messaging.
Streamline & Automate Conversations with our WhatsApp Management Platform For Businesses
Elevate your customer experience with faster resolutions and personalized messaging.
Whatsapp Management Features
Interact with your customers on an app that serves over 2 billion users.
Seamless Integration
If you have an existing WhatsApp business account, seamlessly integrate it into our system. We can also help you create a WhatsApp Business account with a brand description, address, email and website.
Customer engagement and metrics
Gain insights on the number of tickets at each stage, it will help monitor any peaks as a result of new initiatives. Get weekly analytics on FRT (first response time), AHT (avererage handling time), TAT (turnaround time), and much more. Promote offers and new campaigns on WhatsApp and gain customer engagement insights that can be implemented for future campaigns and offers.
Secure and Private
With two factor authentication you can have end to end encryption between your business and customers. Include WhatsApp for secure real-time conversations with your customers .
Chatbots
Resolve simple queries on WhatsApp with ChatBots, without involving agents. With 24/7 customer service you can respond to customers after business hours to let them know when they can expect to be contacted. Our solution offers seamless bot to human agent transfers for escalated cases.
WhatsApp Ticketing System
Monitor inbound messages in real-time with our AI based ticketing software. With key metrics like FRT (first response time) and resolution time you can manage workflow. Auto-tagging of sentiment help with faster resolutions.
Omnichannel service
Integrate other social channels to gain an omnichannel view of customer experience and brand performance. Maintain consistency in brand image across all channels efficiently from one platform.
Make WhatsApp your primary customer service platform with Simplify360.
End-end encryption
Automated chat routing
Live chat interactions
Multiple Languages Supported
Automated alerts to teams and agents
Sentiment Analysis
Why Simplify360?
Simplify360 is an Omnichannel platform that allows businesses to manage and respond to all their Social Media, Messaging Channels, Review sites and more. With our AI insights, monitor and manage your brand performance. We also provide automated response management for reviews that integrates our AI assistant, ReviewAssistTM.
We are also a Google Partner for Google Business messages.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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