Customer Satisfaction
98% +
Used by
5000+ brand
Happier Customers and Superior Cost Benefits
Customer service over “new age” channels, while retaining an omni-channel context will give your business superior competitive advantage.
| Customer | Brand | |
|---|---|---|
| Seamless | Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered | Single customer view across all non-voice channels |
| Convenient | Customers can switch between real time and asynchronous | Allow for FMR (first message resolution) even on new channels |
| Personal | Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference | The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console |
| Automation Embedded | Lightning quick resolutions with no wait time | Best man machine collaboration for unparalleled CX |
Customer
Seamless
Doesn’t need to repeat issues especially on new channel reachouts. 75% of all customers prefer messaging channels, so irrespective, we have you covered
Convenient
Customers can switch between real time and asynchronous
Personal
Allow for conversations that are personalised, and carry the inbuilt CX of the channel of preference
Automation Embedded
Lightning quick resolutions with no wait time
Brand
Seamless
Single customer view across all non-voice channels
Convenient
Allow for FMR (first message resolution) even on new channels
Personal
The CX for the agents also allows for multi-tasking and replying like they would if they were on a native console
Automation Embedded
Best man machine collaboration for unparalleled CX